Support - Site Technician

ERCOT; Wisconsin; On-site; USD 50,000 - 69,000; Full time

Job summary

ERCOT is seeking HVAC technicians to install, maintain, and inspect critical HVAC infrastructure, ensuring uptime in a 24/7 environment. The role supports data centers and facility systems, with emergency response and on-call duties as needed.

Senior and Lead levels involve root-cause analysis, cost estimates, and installation planning. Requires high school diploma and Texas/EPA certifications preferred for advanced positions.

Qualifications

• Level 2: At least 2 years of job-related experience beyond degree required.
• Level 3: Minimum 5 years of job-related experience beyond degree, including 5 years progressively responsible work in installation, maintenance, service, and repair.
• Lead Level: Minimum 8 years of job-related experience beyond degree, including 8 years progressively responsible work in installation, maintenance, service, and repair.

Responsibilities

• Perform installation, maintenance, repair, and physical inspection of critical infrastructure HVAC equipment to ensure up time within a 24/7 operational environment.
• Utilizes BAS applications for analysis, reporting, and optimized control of HVAC systems.
• Plan layout and installation of HVAC additions and controls throughout ERCOT mission critical facilities.
• Responds to safety and emergency incidents for Facilities Services, maintaining a secure and safe work environment.

Education

High School Diploma or GED

Job description

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

JOB DUTIES

Levels 1 & 2

• Perform installation, maintenance, repair, and physical inspection of critical infrastructure HVAC equipment to ensure up time within a 24/7 operational environment.
• Assists with diagnostics and mechanical repairs on essential heating, cooling, and ventilation systems.
• Contributes to equipment failure reviews and provides root cause analysis.
• Executes routine preventative maintenance on all components of vital heating and cooling units; services compressors to optimize service life and reliability of critical infrastructure.
• Supports achievement and maintenance of availability and capacity targets for data centers and technical infrastructure across all ERCOT facilities.
• Provides stand-by and emergency maintenance as required.
• Responds promptly to safety and emergency incidents for Facilities Services, maintaining a secure and safe work environment.
• Available weekends, evenings, and non-standard hours; must always carry a phone and respond to infrastructure emergencies 24/7.
• Utilizes BAS applications for analysis, reporting, and optimized control of HVAC systems.
• Assists in planning and designing new heating and air-conditioning installations.
• Helps maintain maintenance records in accordance with City, State, and EPA regulations.

Levels Senior and Lead - Above +

• Review equipment failures and deliver detailed root cause analysis and postmortem reports
• Recommend, document and implement procedural improvements in a continuous effort to maintain operational excellence and targeted uptime
• Reads and reviews blueprints, floor plans, wiring diagrams and job specifications to determine best method of installing heating and ventilation systems
• Prepares and presents estimates of cost of parts, equipment, and supplies of proposed installation or repairs
• Ensures availability and capacity targets are achieved and maintained for data centers and technical infrastructure for all ERCOT facilities
• Maintains strong technical knowledge control systems and power wiring,
• Assists in planning and designing new installations of heating and air-conditioning systems
• Interprets building codes and regulations as they relate to HVAC
• Plan layout and installation of HVAC additions and controls throughout ERCOT mission critical facilities
• Create detailed documentation of installations and maintenance processes
• Participates in the preparation of analyses and reports on the data center and critical infrastructure
• Coordinates and inspects the work of contractors to ensure quality workmanship

CERTIFICATION

• Valid Texas Driver's License (Required)
• EPA Certification (Preferred)
• Liebert Service and Repair Certification (Preferred)
• TACL Class A license (Preferred)
• State of Texas ACR Class A Contractor license (Preferred)

EXPERIENCE

• Level 2: At least 2 years of job-related experience beyond degree required.
• Level 3: Minimum 5 years of job-related experience beyond degree, including 5 years progressively responsible work in installation, maintenance, service, and repair.
• Lead Level: Minimum 8 years of job-related experience beyond degree, including 8 years progressively responsible work in installation, maintenance, service, and repair.

EDUCATION

• High School Diploma or GED (Required)
• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment‑at‑will rights at any time.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range:

$36 - $50