Support - Site Technician

Electric Reliability Council of Texas; Taylor (TX); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) retirement plan

Job summary

Electric Reliability Council of Texas (ERCOT) is seeking a skilled HVAC technician to perform installation, maintenance, and repairs of critical HVAC infrastructure in a 24/7 environment. You will diagnose issues, service components, and help ensure uptime for data centers and facilities across ERCOT campuses.

The role requires a High School Diploma or GED, Texas driver license, and relevant EPA certifications.

Qualifications

• High School Diploma or GED required.
• EPA Certification (Preferred).
• Liebert Service and Repair Certification (Preferred).
• TACL Class A license (Preferred).
• State of Texas ACR Class A Contractor license (Preferred).

Responsibilities

• Install, maintain, repair HVAC equipment to ensure uptime in a 24/7 environment.
• Assist with diagnostics and repairs on heating, cooling, and ventilation systems.
• Contribute to equipment failure reviews and root cause analysis.
• Perform routine preventative maintenance on HVAC components and service compressors.
• Support availability and capacity targets for data centers and technical infrastructure.

Skills

HVAC systems

Maintenance

Diagnostics

Root cause analysis

Education

High School Diploma or GED

Tools

BAS software

Job description

About ERCOT

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

JOB DUTIES

• Levels 1 & 2 Perform installation, maintenance, repair, and physical inspection of critical infrastructure HVAC equipment to ensure up time within a 24/7 operational environment.
• Assists with diagnostics and mechanical repairs on essential heating, cooling, and ventilation systems.
• Contributes to equipment failure reviews and provides root cause analysis.
• Executes routine preventative maintenance on all components of vital heating and cooling units; services compressors to optimize service life and reliability of critical infrastructure.
• Supports achievement and maintenance of availability and capacity targets for data centers and technical infrastructure across all ERCOT facilities.
• Provides stand‑by and emergency maintenance as required.
• Responds promptly to safety and emergency incidents for Facilities Services, maintaining a secure and safe work environment.
• Available weekends, evenings, and non‑standard hours; must always carry a phone and respond to infrastructure emergencies 24/7.
• Utilizes BAS applications for analysis, reporting, and optimized control of HVAC systems.
• Assists in planning and designing new heating and air‑conditioning installations.
• Helps maintain maintenance records in accordance with City, State, and EPA regulations.

Levels Senior and Lead

• Review equipment failures and deliver detailed root cause analysis and postmortem reports.
• Recommend, document and implement procedural improvements in a continuous effort to maintain operational excellence and targeted uptime.
• Reads and reviews blueprints, floor plans, wiring diagrams and job specifications to determine best method of installing heating and ventilation systems.
• Prepares and presents estimates of cost of parts, equipment, and supplies of proposed installation or repairs.
• Ensures availability and capacity targets are achieved and maintained for data centers and technical infrastructure for all ERCOT facilities.
• Maintains strong technical knowledge control systems and power wiring.
• Assists in planning and designing new installations of heating and air‑conditioning systems.
• Interprets building codes and regulations as they relate to HVAC.
• Plan layout and installation of HVAC additions and controls throughout ERCOT mission critical facilities.
• Create detailed documentation of installations and maintenance processes.
• Participates in the preparation of analyses and reports on the data center and critical infrastructure.
• Coordinates and inspects the work of contractors to ensure quality workmanship.

CERTIFICATION

• Valid Texas Driver's License (Required)
• EPA Certification (Preferred)
• Liebert Service and Repair Certification (Preferred)
• TACL Class A license (Preferred)
• State of Texas ACR Class A Contractor license (Preferred)

EXPERIENCE

• Level 2: At least 2 years of job‑related experience beyond degree required.
• Level 3: Minimum 5 years of job‑related experience beyond degree, including 5 years progressively responsible work in installation, maintenance, service, and repair.
• Lead Level: Minimum 8 years of job‑related experience beyond degree, including 8 years progressively responsible work in installation, maintenance, service, and repair.

EDUCATION

• High School Diploma or GED (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required.

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment‑at‑will rights at any time.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range: $36 - $50

The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 27 million Texas customers - representing about 90 percent of the state's electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 54,100 miles of transmission lines and 1,250 generating units. ERCOT also performs financial settlement for the competitive wholesale bulk‑power market and administers retail switching for 8 million premises in competitive choice areas.

ERCOT is a membership‑based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. ERCOT's members include consumers, cooperatives, generators, power marketers, retail electric providers, investor‑owned electric utilities (transmission and distribution providers,) and municipal‑owned electric utilities.

ERCOT offers an excellent benefits package, which includes health, dental, vision, life insurance, long/short‑term disability insurance, long‑term care insurance, Section 125 Flexible Spending Account, and a Retirement Savings Plan. The medical, dental, vision, and quality‑of‑life benefits offered by ERCOT are second to none. Full‑time employees are eligible to enroll in benefits on the first of the month following the date of hire. Additionally, 401(k) plans are available to help employees plan for the future.

The ERCOT Internship Program provides college students the opportunity to develop their skills in a professional work environment. Each intern will receive unique projects and assignments that aim to solve real challenges facing the electric industry. ERCOT internships provide professional learning experiences that offer meaningful, practical work related to each student's desired career path. Eligible candidates should be enrolled in an academic bachelors or post graduate degree program maintaining a GPA of 3.0 or higher.

The ERCOT Engineer Development Program (EDP) is a 12- to 16-month, self‑paced program geared toward entry‑level engineers looking to start a career in the power industry. Through the program, an EDP Engineer receives one‑on‑one mentoring, specialized training, and exposure to the work performed by each of the engineering groups at ERCOT. The program allows engineers to develop the fundamental skills necessary to reach their full potential while gaining an understanding of the types of engineering work ERCOT has to offer. EDP management supports participants each step of the way as they progress through the program. Upon completion, graduates are placed as full‑time engineers within one of ERCOT’s engineering groups.

The GMS Development Program (GDP) is designed to provide entry‑level and early career professionals with the skills necessary to become successful Power System and Computer Engineers. The program, which is based in ERCOT’s Grid and Market Solutions (GMS) Department, will provide experience in day‑to‑day work and instruction in the fundamentals of electric power systems engineering, grid and market applications, software programming, and IT service and operations management. The GDP offers one‑on‑one mentoring, training, field trips, and special assignments. These assignments allow GDP engineers to become knowledgeable and familiar with the various business areas at ERCOT. The GMS leadership team prepares GDP engineers for a future career at ERCOT in power systems and computer engineering.

The System Operator Development Program (ODP) is intended to combine real‑time daily operations in an exciting work setting to prepare participants with the vital skills necessary to be successful in such a critical position — providing 24x7x365 on‑demand support to manage the flow of electric power to more than 26 million Texas customers. If you are new to the industry, this program introduces you to the Bulk Electric System by combining introductory courses with the NERC Certification Exam Preparation Program in preparation to pass the NERC Certification Exam.