Support Services Supervisor - Specimen Management

Labcorp; Dublin (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits (Medical, Dental, VIs

Life Insurance

STD/LTD

401(k)

Paid Time Off (PTO) / Flexible TimeOff

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is hiring a Support Services Supervisor for the Dublin, OH location. The role requires leading a high-volume problem-resolution team, ensuring timely escalations are resolved, and maintaining accuracy across shifts.

The position supports specimen handling and cross-functional collaboration with field and internal teams. The candidate should have a high school diploma or GED and 3+ years in a laboratory, healthcare, manufacturing or warehouse setting, with preferred associate’s degree and

Qualifications

• High school diploma or GED required.
• 3+ years of experience in a laboratory, healthcare, manufacturing or warehouse environment.

Responsibilities

• Lead, coach and develop staff in a high-volume problem-resolution environment.
• Maintain strong floor presence to support escalations, remove barriers and drive timely resolution.
• Ensure consistent performance, communication, and accountability across shifts.
• Own end-to-end resolution of problem specimens, ensuring accuracy, timeliness and complete documentation.
• Prioritize and manage high volumes of issues and escalations; addressing critical items promptly.
• Serve as a key resource for the field and internal teams on specimen handling, systems and issue resolution.
• Apply systems knowledge and sound judgment to troubleshoot complex issues and escalate appropriately.
• Monitor issue trends, perform root cause analysis and drive corrective actions to reduce recurrence.
• Analyze data and communicate trends, risks and recommendations to leadership.
• Partner cross-functionally to resolve issues, improve workflows and reduce downstream impact.
• Ensure compliance with policies, procedures and quality standards while maintaining high accuracy.
• Demonstrate ownership by driving timely resolution and proactively improving processes.

Education

High school diploma or GED

Associate’s degree in science, healthcare, or business

Tools

Microsoft Office

Job description

Overview

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world.

Position

Support Services Supervisor – Dublin, OH

Work Schedule

Tuesday - Saturday (2:00am – 10:30am)

Job Responsibilities

• Lead, coach and develop staff in a high-volume problem-resolution environment
• Maintain strong floor presence to support escalations, remove barriers and drive timely resolution
• Ensure consistent performance, communication, and accountability across shifts
• Own end-to-end resolution of problem specimens, ensuring accuracy, timeliness and complete documentation
• Prioritize and manage high volumes of issues and escalations; addressing critical items promptly
• Serve as a key resource for the field and internal teams on specimen handling, systems and issue resolution
• Apply systems knowledge and sound judgment to troubleshoot complex issues and escalate appropriately
• Monitor issue trends, perform root cause analysis and drive corrective actions to reduce recurrence
• Analyze data and communicate trends, risks and recommendations to leadership
• Partner cross-functionally to resolve issues, improve workflows and reduce downstream impact
• Ensure compliance with policies, procedures and quality standards while maintaining high accuracy
• Demonstrate ownership by driving timely resolution and proactively improving processes

Minimum Qualifications

• High school diploma or GED
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Preferred Qualifications

• Associate’s degree in science, healthcare, or business
• 1 year or more of experience in a clinical laboratory
• 1 year or more of supervisory or leadership experience

Additional Job Standards

• Understanding of laboratory operations, policies, and procedures
• Experience working in a high-volume laboratory environment
• Strong computer skills, including proficiency with Microsoft Office applications
• Ability to work independently and collaboratively within a team environment
• Strong attention to detail with the ability to manage multiple priorities
• Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
• Ability to lead, coach and develop frontline employees while fostering accountability and high performance
• Strong written and verbal communication skills
• Flexibility to work extended hours, weekends or alternate shifts as business needs require
• Ability to meet the physical requirements of the position
• Able to pass a standardized color blindness test

Pay Range

60k- 80ik

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees scheduled for less than 20 hours, casual, intern and temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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