Support Services Supervisor - Referrals

Labcorp; Dublin (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

PTO

Job summary

Labcorp is seeking a Support Services Supervisor in Dublin, OH to oversee entry-level staff and optimize lab support workflows. This role requires maintaining daily operations, ensuring quality standards, and coordinating with cross-functional teams to meet turnaround times.

The ideal candidate will have leadership experience in a high-volume environment, strong problem-solving and communication skills, and proficiency with MS Office for reporting and analytics.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in laboratory, healthcare, manufacturing or warehouse environments is expected.
• Ability to lead frontline staff and manage workflow in a high-volume setting.
• Strong computer skills, including MS Office, for dashboards and reporting.

Responsibilities

• Lead, coach, and develop entry-level staff; drive accountability and performance.
• Maintain floor presence to support workflow, remove barriers and ensure quality output.
• Manage daily workflow, staffing, and coverage to meet turnaround time and volume demands.
• Monitor productivity, quality, and referral shipment metrics; address gaps in real time.
• Make timely decisions and adjust quickly to changing volumes and priorities.
• Troubleshoot and resolve operational issues; escalate when needed.
• Ensure compliance with DOT/IATA, SOPs, policies and quality standards.
• Perform quality checks and maintain QA documentation.
• Analyze operational data using Excel, dashboards or reporting tools to identify trends and drive decisions.
• Identify and drive process improvements to increase efficiency and reduce errors/rework.
• Collaborate with cross-functional teams and referral partners to improve service levels.

Skills

Leadership

Coaching

Communication

Problem solving

Decision making

Attention to detail

Education

High school diploma or GED

Associate’s degree in science, healthcare, or business

Tools

Microsoft Office

Job description

Overview

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and address health challenges. We offer opportunities to grow your career and make a real impact on people’s health worldwide.

Position

Support Services Supervisor in Dublin, OH.

Work Schedule: Tuesday–Saturday, 12:00 AM–8:30 AM.

Responsibilities

• Lead, coach, and develop entry-level staff; drive accountability and performance
• Maintain floor presence to support workflow, remove barriers and ensure quality output
• Manage daily workflow, staffing, and coverage to meet turnaround time and volume demands
• Monitor productivity, quality, and referral shipment metrics (accuracy, TAT, delays, rework); address gaps in real time
• Make timely decisions and adjust quickly to changing volumes and priorities
• Troubleshoot and resolve operational issues, including missing, delayed or rejected specimens; escalate when needed
• Ensure compliance with DOT/IATA, SOPs, policies and quality standards
• Perform quality checks and maintain QA documentation
• Analyze operational and referral performance data using Excel, dashboards or reporting tools to identify trends and drive decisions
• Identify and drive process improvements to increase efficiency, quality and reduce errors/rework
• Collaborate with cross-functional teams and referral partners to improve service levels
• Demonstrate ownership by driving results and maintaining operational consistency

Minimum Qualifications

• High school diploma or GED
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Preferred Qualifications

• Associate’s degree in science, healthcare, or business
• 1 year or more of experience in a clinical laboratory
• 1 year or more of supervisory or leadership experience

Additional Job Standards

• Understanding of laboratory operations, policies, and procedures
• Experience working in a high-volume laboratory environment
• Strong computer skills, including proficiency with Microsoft Office applications
• Ability to work independently and collaboratively within a team environment
• Strong attention to detail with the ability to manage multiple priorities
• Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
• Ability to lead, coach and develop frontline employees while fostering accountability and high performance
• Strong written and verbal communication skills
• Flexibility to work extended hours, weekends or alternate shifts as business needs require
• Ability to meet the physical requirements of the position
• Able to pass a standardized color blindness test

Compensation

Pay Range: $60,000-$80,000.

Benefits and Equal Opportunity

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO or FTO, Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are eligible to participate in the 401(k) Plan. For more information, please click here.

Labcorp is an Equal Opportunity Employer. We strive for inclusion and belonging and do not tolerate harassment or discrimination. We consider applicants without regard to race, religion, color, national origin, sex, pregnancy, family status, marital status, sexual orientation, gender identity, disability, or any other legally protected characteristic. Applicants with arrest or conviction records will be considered in accordance with applicable law.

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