Support Services Supervisor - Referrals

Labcorp; Dublin (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Labcorp is seeking a Support Services Supervisor to lead and develop entry-level staff in Dublin, OH. The role focuses on maintaining workflow, meeting turnaround times, and ensuring quality across operations.

Strong leadership, communication, and problem-solving skills are essential for success in a high-volume lab environment. Responsibilities include monitoring metrics, driving process improvements, and collaborating with cross-functional teams to uphold standards.

Qualifications

• High school diploma or GED.
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment.
• Associate’s degree in Medical Technology.
• 1 year or more of experience in a clinical laboratory.
• 1 year or more of supervisory or leadership experience.

Responsibilities

• Lead, coach, and develop entry-level staff; drive accountability and performance.
• Maintain strong floor presence to support workflow, remove barriers and ensure quality output.
• Manage daily workflow, staffing, and coverage to meet turnaround time and volume demands.
• Monitor productivity, quality, and referral shipment metrics (accuracy, TAT, delays, rework); address gaps in real time.
• Make timely decisions and adjust quickly to changing volumes and priorities.
• Troubleshoot and resolve operational issues, including missing, delayed or rejected specimens; expand when needed.
• Ensure compliance with DOT/IATA, SOPs, policies and quality standards.
• Perform quality checks and maintain QA documentation.
• Analyze operational and referral performance data using Excel, dashboards or reporting tools to identify trends and drive decisions.
• Identify and drive process improvements to increase efficiency, quality and reduce errors/rework.
• Collaborate with cross-functional teams and referral partners to improve service levels.
• Demonstrate ownership by driving results and maintaining operational consistency.

Skills

Strong communication skills

Microsoft Office

Problem solving

Attention to detail

Leadership

Education

High school diploma or GED

Associate’s degree in Medical Technology

Tools

Microsoft Office

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Support Services Supervisor to join our team in Dublin, OH.

Work Schedule: Tuesday-Saturday12:00AM-8:30AM

Job Responsibilities

• Lead, coach, and develop entry-level staff; drive accountability and performance
• Maintain strong floor presence to support workflow, remove barriers and ensure quality output
• Manage daily workflow, staffing, and coverage to meet turnaround time and volume demands
• Monitor productivity, quality, and referral shipment metrics (accuracy, TAT, delays, rework); address gaps in real time
• Make timely decisions and adjust quickly to changing volumes and priorities
• Troubleshoot and resolve operational issues, including missing, delayed or rejected specimens; expand when needed
• Ensure compliance with DOT/IATA, SOPs, policies and quality standards
• Perform quality checks and maintain QA documentation
• Analyze operational and referral performance data using Excel, dashboards or reporting tools to identify trends and drive decisions
• Identify and drive process improvements to increase efficiency, quality and reduce errors/rework
• Collaborate with cross-functional teams and referral partners to improve service levels
• Demonstrate ownership by driving results and maintaining operational consistency

Minimum Qualifications

• High school diploma or GED
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Preferred Qualifications

• Associate’s degree in Medical Technology
• 1 year or more of experience in a clinical laboratory
• 1 year or more of supervisory or leadership experience

Additional Job Standards

• Understanding of laboratory operations, policies, and procedures
• Experience working in a high-volume laboratory environment
• Strong computer skills, including proficiency with Microsoft Office applications
• Ability to work independently and collaboratively within a team environment
• Strong attention to detail with the ability to manage multiple priorities
• Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
• Ability to lead, coach and develop frontline employees while fostering accountability and high performance
• Strong written and verbal communication skills
• Flexibility to work extended hours, weekends or alternate shifts as business needs require
• Ability to meet the physical requirements of the position
• Able to pass a standardized color blindness test

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!

Pay Range

$60,000-$80,000

All job offers will bebased on a candidate’s skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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