Support Services Supervisor - Specimen Management

LCH Lab. Corp. of America Holdings; Dublin (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, STD/LTD

Paid Time Off (PTO) or Flexible Time O

Tuition Reimbursement

Job summary

Labcorp in Dublin, OH is seeking a Support Services Supervisor to lead a high‑volume lab operations team. The role schedule is Tue–Sat, 2:00am–10:30am, demanding strong coaching and problem-solving to ensure timely resolutions.

You will guide frontline staff, manage escalations, ensure compliance with quality standards, and collaborate with field and internal teams to improve workflows and outcomes. Strong written and verbal communication is required.

Qualifications

• High school diploma or GED required.
• Minimum 3 years in a laboratory, healthcare, manufacturing or warehouse environment.
• Preferred: Associate degree in science, healthcare, or business.
• 1 year or more of supervisory or leadership experience preferred.

Responsibilities

• Lead, coach and develop staff in a high-volume problem-resolution environment.
• Maintain strong floor presence to support escalations, remove barriers and drive timely resolution.
• Ensure consistent performance, communication, and accountability across shifts.
• Own end-to-end resolution of problem specimens, ensuring accuracy, timeliness and complete documentation.
• Prioritize and manage high volumes of issues and escalations; addressing critical items promptly.
• Serve as a key resource for the field and internal teams on specimen handling, systems and issue resolution.
• Apply systems knowledge and sound judgment to troubleshoot complex issues and escalations.
• Monitor issue trends, perform root cause analysis and drive corrective actions to reduce recurrence.
• Analyze data and communicate trends, risks and recommendations to leadership.
• Partner cross-functionally to resolve issues, improve workflows and reduce downstream impact.
• Ensure compliance with policies, procedures and quality standards while maintaining high accuracy.
• Demonstrate ownership by driving timely resolution and proactively improving processes.

Skills

Laboratory ops

Problem-solving

Communication

Team leadership

Microsoft Office

Attention to detail

Education

High school diploma or GED

Associate's degree in science, healthcare or business

Tools

Microsoft Office

Job description

Labcorp is seeking a Support Services Supervisor to join our team in Dublin, OH.

Work Schedule: Tuesday - Saturday (2:00am - 10:30am)

Job Responsibilities

• Lead, coach and develop staff in a high-volume problem-resolution environment
• Maintain strong floor presence to support escalations, remove barriers and drive timely resolution
• Ensure consistent performance, communication, and accountability across shifts
• Own end-to-end resolution of problem specimens, ensuring accuracy, timeliness and complete documentation
• Prioritize and manage high volumes of issues and escalations; addressing critical items promptly
• Serve as a key resource for the field and internal teams on specimen handling, systems and issue resolution
• Apply systems knowledge and sound judgment to troubleshoot complex issues and escal
• Monitor issue trends, perform root cause analysis and drive corrective actions to reduce recurrence
• Analyze data and communicate trends, risks and recommendations to leadership
• Partner cross-functionally to resolve issues, improve workflows and reduce downstream impact
• Ensure compliance with policies, procedures and quality standards while maintaining high accuracy
• Demonstrate ownership by driving timely resolution and proactively improving processes

Minimum Qualifications

• High school diploma or GED
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Preferred Qualifications

• Associate’s degree in science, healthcare or business
• 1 year or more of experience in a clinical laboratory
• 1 year or more of supervisory or leadership experience

Additional Job Standards

• Understanding of laboratory operations, policies and procedures
• Experience working in a high-volume laboratory environment
• Strong computer skills, including proficiency with Microsoft Office applications
• Ability to work independently and collaboratively within a team environment
• Strong attention to detail with the ability to manage multiple priorities
• Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
• Ability to lead, coach and develop frontline employees while fostering accountability and high performance
• Strong written and verbal communication skills
• Flexibility to work extended hours, weekends or alternate shifts as business needs require
• Ability to meet the physical requirements of the position
• Ability to pass a standardized color blindness test

Benefits

• Medical, Dental, Vision, Life, STD/LTD, 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement and Employee Stock Purchase Plan

Pay Range: 60k- 80ik

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.