Support Services Supervisor

U.S. Department of Veterans Affairs; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

The U.S. Department of Veterans Affairs administers broad administrative support programs within the Veterans Health Administration (VHA).

The role leads space and resource management, procurement support, budget operations, and government charge card programs while shaping policies and practical improvements for efficient, compliant operations. Reporting to senior leadership and supervising staff, the role ensures high-quality program execution, regulatory compliance, and ongoing optimization

Qualifications

• One year of specialized experience equivalent to GS-13 in the Federal service.
• Experience managing administrative programs across multiple functional areas.
• Experience developing and implementing policies and operational improvements.
• Experience directing program operations and providing technical guidance to staff.

Responsibilities

• Oversee comprehensive administrative support programs including space management, procurement support, property management, telecommunications, and government charge card programs.
• Develop and implement policies and operational improvements to ensure compliance and efficiency.
• Advise senior leadership and supervise staff to achieve program objectives.
• Monitor and improve resource utilization and budget performance across supported functions.

Skills

Administrative management

Policy development

Budget analysis

Staff supervision

Job description

Role Description

The Support Services Supervisor oversees comprehensive administrative support programs within the Veterans Health Administration (VHA). The position directs space and resource management, procurement support, budget operations, and government charge card programs; develops policies and operational improvements; advises senior leadership; and supervises staff to ensure effective, efficient, and compliant program operations.

Time-In-Grade Requirement

Applicants must meet all requirements by the closing date of this announcement, 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Specialized Experience

You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Resume must support three out of the four examples below:

• Managing comprehensive administrative support programs involving multiple functional areas, such as space management, procurement support, property management, telecommunications, logistical operations, or government charge card programs within a complex organization.
• Developing and implementing administrative policies, procedures, and operational improvements to address complex organizational requirements, ensure regulatory compliance, and improve program effectiveness and resource utilization.
• Directing or overseeing program operations and personnel, including establishing work priorities, coordinating assignments, evaluating operational performance, and providing technical guidance to support organizational objectives.
• Conducting complex program and budget analyses and advising senior leadership on resource requirements, operational deficiencies, financial management, organizational changes, and recommendations affecting administrative program operations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.