Support Services Supervisor

University Hospital; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

University Hospital in San Antonio, TX is seeking a Customer Service Supervisor to coordinate, train, and supervise the registration, phone bank, and medical records teams. You will be the software expert for these areas, ensuring accurate patient intake, scheduling, and insurance verification.

You will participate in the department’s quality improvement program, prepare routine reports, and collaborate with other departments to maintain efficient operations and excellent patient service in a

Qualifications

• High school diploma or equivalent required.
• Two years college or equivalent work experience in Medical Records or related field required.
• One year of supervisory experience preferred.
• Ambulatory care setting experience preferred.
• Experience using on-line scheduling and registration systems preferred.

Responsibilities

• Coordinate, train, direct and supervise Customer Service Representatives, Unit Clerks and Medical Records clerks.
• Serve as expert in software applications used within these areas.
• Perform patientReception, registration, scheduling, insurance verification, and health information storage duties.
• Participate in the departmental quality improvement program and prepare regular reports.

Skills

Supervisory experience

Software applications expert

Registration and scheduling

Education

High school diploma or equivalent

Two years college or equivalent experience

Tools

Online scheduling system

Job description

POSITION SUMMARY/RESPONSIBILITIES

Coordinates, trains, directs and supervises Customer Service Representatives, Unit Clerks and Medical Records clerks to accomplish departmental needs in the registration area, phone bank, and medical records. Serves as the expert in software applications used within these areas. Responsible for performance of para-administrative and clerical duties in support of clinical services, which include: patient reception, answering incoming telephone calls, appointment scheduling, registration, insurance verification, and health information storage and maintenance in accordance with established departmental and health system procedures and guidelines. Participates in the departmental quality improvement program. Prepares regular reports to support department requirements. Consults and collaborates with staff from other departments and agencies as needed in performance of duties. Performs duties and assignments promptly and efficiently. Complies with Health System and area policies, procedures and protocols for establishing and maintaining good working relationships with co-workers and Health System employees, patients and guests.

EDUCATION/EXPERIENCE

High school diploma or equivalent is required. Two years college or equivalent work experience in Medical Records or a related medical field is required. One year of supervisory experience is preferred. Experience in an Ambulatory Care setting is preferred. Designated cash handlers must successfully complete the Patient Services Cashier course and be designated as a Patient Services Cashier during the initial probationary period. Experience in the utilization of an on-line scheduling and registration system is preferred.