Front Office Coordinator

University of Maryland Medical System Corporation; Brandywine (MD); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Pay range: $17.68–$24.76 per hour

Job summary

University of Maryland Medical System Corporation in Brandywine, MD, seeks a frontline Medical Office Clerk to support clinical operations with patient registration, scheduling and payment processing. Under moderate supervision, you will handle customer service, telephone management, and ensure complete patient data capture.

Responsibilities include screening visitors, verifying demographics and insurance, scheduling, processing referrals, maintaining charts, and delivering excellent service

Qualifications

• High School Diploma or GED required.
• 1 year customer service experience required; 1 year front-desk experience preferred.
• Healthcare environment experience preferred.

Responsibilities

• Receives and screens visitors and telephone calls.
• Verifies patient demographic and insurance information prior to visit.
• Registers patients and collects demographic and insurance data.
• Schedules physicians and maintains appointment calendars.
• Processes referrals and notifies clinical staff of patient arrival.
• Maintains medical records per protocols.

Skills

Customer service

Phone handling

Scheduling

Registration

Data entry

Insurance verification

Education

High School Diploma or GED

Job description

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Job Requirements

8am-4:30 pm, Mon - Fri

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities And Tasks

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
• Pulls and prepares charts for current and follow-up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Work Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Benefits

• Pay Range: $17.68 - $24.76