Support Services Supervisor

CareStar, Inc; Ohio; On-site; USD 50,000 - 70,000; Full time

Job summary

CareStar, Inc. is seeking a Support Services Supervisor to enhance the wellbeing of participants through effective service delivery. Ideal candidates hold a Bachelor’s Degree with relevant experience, and will engage in various responsibilities, including eligibility assessment and cross-training efforts, all in a supportive learning environment. Excellent benefits including competitive salary and shared ownership options available.

Benefits

Employee Stock Ownership Plan (ESOP)

Medical, dental, vision, and life insurance

401(k) with company match

Paid vacations and holidays

Qualifications

• Minimum one year of post-degree experience with chronic conditions or three years with severe mental illness.
• Familiarity with HIPAA regulations.

Responsibilities

• Analyze reports and make effective plans.
• Assess participant eligibility based on specific criteria.
• Maintain open communication with program staff.

Skills

Interpersonal skills

Critical thinking

Knowledge of community-based interventions

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Support Services Supervisor

Ready to join a growing company whose work profoundly impacts people’s lives in their community? CareStar, Inc. offers an excellent learning environment, opportunities to advance, and the chance to work alongside talented business leaders and professionals. We are currently seeking a Support Services Supervisor in the Support Services Department to identify, coordinate, and oversee the delivery of services that enhance the health, safety, and wellbeing of participants, helping them achieve maximum independence.

THE POSITION

CareStar is looking for motivated individuals who:

• Hold a Bachelor's Degree.
• Have a minimum of one year of post-degree experience working with individuals with diagnosed chronic conditions, or at least three years of experience working with individuals with severe and persistent mental illness.
• Possess knowledge of issues affecting people with severe and persistent mental illness and community-based interventions/resources for these individuals.
• Demonstrate effective interpersonal (oral and written) skills to interact professionally and ethically with all age groups from diverse backgrounds, including differing intellectual, cultural, ethnic, psychosocial, and socio-economic backgrounds.
• Can utilize critical thinking and independent judgment, along with multiple data points, to identify issues, develop solutions, and meet requirements.
• Are familiar with Microsoft Office programs.
• Possess a valid driver’s license and car insurance as required by State law.

ROLES AND RESPONSIBILITIES

• Analyze reports within CareStar to make effective plans and decisions.
• Make calls to assess participant eligibility according to program-specific criteria and timeframes, referring non-eligible participants to appropriate community resources.
• Explain criteria and application processes for waiver programs, Medicaid, and other community programs to staff and callers in need of services.
• Adhere to HIPAA regulations to ensure confidentiality of consumer and employee information.
• Handle returned documents correctly and provide necessary instructions to staff.
• Accurately document calls and relevant information in the company’s electronic systems.
• Participate in and sometimes lead cross-training efforts to ensure adequate coverage for administrative tasks.
• Maintain open communication with program staff.
• Enter information accurately into CareStar and program-specific applications.
• Participate in and support various work groups, community committees, and meetings.
• Contribute to sales presentations, RFPs, RFIs, and proposals.
• Assist other departments (HR, Finance, IT) with process and project tasks as needed.
• Engage in quality improvement activities like chart audits and project teams.
• Perform other projects and duties as assigned.

THE LOCATION

This position is based in Hamilton County.

THE COMPANY

Founded in 1988 in Cincinnati, Ohio, CareStar’s mission is to improve communities by improving lives. We are a leader in Long-Term Care Case Management, Assessment, Population Health Management, and innovative software solutions.

WHY YOU SHOULD APPLY

• Shared ownership benefit through the CareStar Employee Stock Ownership Plan (ESOP).
• Competitive salary based on experience, education, and knowledge.
• Comprehensive benefits including medical, dental, vision, and life insurance.
• 401(k) with a generous Safe Harbor company match.
• Paid vacations and 10 holidays per year.

If you are interested in these responsibilities, qualifications, and benefits, apply today at CareStar’s career page: www.carestar.com/careers.