Support Services Supervisor

CareStar, Inc; Ohio; On-site; USD 50,000 - 70,000; Full time

Job summary

CareStar, Inc. is hiring a Support Services Supervisor to oversee programs enhancing health and safety for participants. The role requires a Bachelor's Degree and relevant experience, focusing on community-based interventions and participant assessments. Join a company dedicated to improving lives and communities through innovative care management solutions.

Benefits

Employee Stock Ownership Plan (ESOP)

Comprehensive medical, dental, vision, and life insurance

401(k) plan with company match

Paid vacations and 10 holidays per year

Qualifications

• Minimum one year post-degree experience with chronic conditions or three years with severe mental illness.
• Knowledge of community-based interventions.
• Valid driver's license and car insurance.

Responsibilities

• Analyze reports for effective planning and decision-making.
• Assess participant eligibility and refer to resources.
• Document calls and information in electronic systems.

Skills

Interpersonal skills

Critical thinking

Communication

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Support Services Supervisor

Ready to join a growing company whose work profoundly impacts people’s lives in their community? CareStar, Inc. is seeking a Support Services Supervisor in the Support Services Department to identify, coordinate, and oversee the delivery of services that enhance the health, safety, and wellbeing of participants, supporting their goals toward maximum independence.

THE POSITION

CareStar is looking for motivated individuals who:

• Have a Bachelor's Degree.
• Possess a minimum of one year post-degree experience working with individuals with diagnosed chronic conditions and/or three years’ experience working with individuals with severe and persistent mental illness.
• Have knowledge of issues affecting people with severe and persistent mental illness and community-based interventions/resources.
• Have effective interpersonal (oral and written) skills to interact professionally and ethically with all age groups from diverse backgrounds, including differing cultural, ethnic, psychosocial, and socio-economic backgrounds.
• Can utilize critical thinking and independent judgment, considering multiple data points to identify issues, develop solutions, and meet requirements.
• Are familiar with Microsoft Office programs.
• Possess a valid driver’s license and car insurance, as required by State law.

ROLES AND RESPONSIBILITIES

• Analyze reports within CareStar to inform effective planning and decision-making.
• Assess participant eligibility via calls according to program-specific criteria and refer non-eligible participants to community resources.
• Explain criteria and application processes for waiver programs, Medicaid, and other community services to staff and callers.
• Adhere to HIPAA regulations to ensure confidentiality of all consumer and employee information.
• Handle returned documents correctly and provide necessary instructions.
• Accurately document calls and information in the company’s electronic systems.
• Participate in and occasionally lead cross-training efforts for administrative coverage.
• Maintain open communication with program staff.
• Enter data accurately into CareStar and program-specific applications.
• Participate in community groups, committees, and meetings as needed.
• Assist with sales presentations, RFPs, RFIs, and proposals.
• Support other departments (HR, Finance, IT) with process and project tasks.
• Engage in quality improvement activities, such as audits and project teams.
• Perform other duties as assigned.

THE LOCATION

This position is based in Hamilton County.

THE COMPANY

Founded in 1988 in Cincinnati, Ohio, CareStar’s mission is to improve communities by improving lives. We are industry leaders in Long-Term Care Case Management, Assessment, Population Health Management, and Software Development Solutions.

WHY YOU SHOULD APPLY

• Shared ownership through the Employee Stock Ownership Plan (ESOP).
• Competitive salary based on experience, education, and knowledge.
• Comprehensive benefits including medical, dental, vision, and life insurance.
• 401(k) plan with a generous company match.
• Paid vacations and 10 holidays per year.

If you’re interested in these opportunities, apply today at CareStar’s career page at www.carestar.com/careers.