Support Services Supervisor

Coast360 Federal Credit Union; Guam; On-site; USD 55,000 - 75,000; Full time

Job summary

Coast360 Federal Credit Union seeks a dedicated Support Services Supervisor to oversee daily operations, drive accuracy and compliance, and lead a member-focused team. The role develops staff, resolves complex inquiries, and supports the Support Services Manager in achieving departmental goals.

The ideal candidate has at least three years in member/customer service within a full-service financial institution and one year of supervisory experience, with strong communication and leadership

Qualifications

• High school diploma or GED required.
• Minimum of three (3) years of progressive member/customer service experience in a full-service financial institution and one (1) year of supervisory experience; or equivalent combination of education, training, and experience.

Responsibilities

• Supervises, schedules, and coordinates daily Support Services team activities.
• Assigns work and reviews transactions for accuracy, quality, and compliance.
• Trains, coaches, and develops employees and assists with performance evaluations.
• Resolves member inquiries, account discrepancies, documentation errors, and transaction issues.
• Reviews account maintenance, new and closed accounts, dormant accounts, loan closings, disputes, IRA and shared branch transactions, and negative-balance memberships.
• Coordinates returned mail, account notices, forms, and departmental supplies.
• Prepares and reviews daily, weekly, and monthly reports.
• Assists with audits, internal controls, compliance, and process improvements.
• Promotes teamwork, accountability, security, and exceptional member service.
• Cross-sells credit union products and services.

Skills

Communication

Leadership

Problem solving

Organizational skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

We are seeking a dedicated and experienced Support Services Supervisor to oversee daily Support Services operations and ensure accurate, efficient, and compliant service delivery. This position provides leadership to the team, supports employee development, resolves operational issues, and assists the Support Services Manager with departmental goals and objectives.The ideal candidate is a detail-oriented, team-focused leader with financial institution experience, strong communication skills, and a commitment to excellent member service.Key Responsibilities:Supervises, schedules, and coordinates daily Support Services team activitiesAssigns work and reviews transactions for accuracy, quality, and complianceTrains, coaches, and develops employees and assists with performance evaluationsResolves member inquiries, account discrepancies, documentation errors, and transaction issuesReviews account maintenance, new and closed accounts, dormant accounts, loan closings, disputes, IRA and shared branch transactions, and negative-balance membershipsCoordinates returned mail, account notices, forms, and departmental suppliesPrepares and reviews daily, weekly, and monthly reportsAssists with audits, internal controls, compliance, and process improvementsPromotes teamwork, accountability, security, and exceptional member serviceCross-sells credit union products and servicesPerforms other duties as assignedHigh school diploma or GED requiredMinimum of three (3) years of progressive member/customer service experience in a full-service financial institution and one (1) year of supervisory experience; or equivalent combination of education, training, and experienceKnowledge of financial institution operations, account ownership, products, services, and proceduresStrong communication, problem-solving, organizational, and leadership skillsAbility to interpret policies, procedures, and regulations and handle sensitive issues with professionalismProficiency with Microsoft Office and standard office equipmentValid driver's license required