Support Services Lead - Member Experience & Ops

Coast360 Federal Credit Union; Guam; On-site; USD 55,000 - 75,000; Full time

Job summary

Coast360 Federal Credit Union seeks a dedicated Support Services Supervisor to oversee daily operations, drive accuracy and compliance, and lead a member-focused team. The role develops staff, resolves complex inquiries, and supports the Support Services Manager in achieving departmental goals.

The ideal candidate has at least three years in member/customer service within a full-service financial institution and one year of supervisory experience, with strong communication and leadership

Qualifications

• High school diploma or GED required.
• Minimum of three (3) years of progressive member/customer service experience in a full-service financial institution and one (1) year of supervisory experience; or equivalent combination of education, training, and experience.

Responsibilities

• Supervises, schedules, and coordinates daily Support Services team activities.
• Assigns work and reviews transactions for accuracy, quality, and compliance.
• Trains, coaches, and develops employees and assists with performance evaluations.
• Resolves member inquiries, account discrepancies, documentation errors, and transaction issues.
• Reviews account maintenance, new and closed accounts, dormant accounts, loan closings, disputes, IRA and shared branch transactions, and negative-balance memberships.
• Coordinates returned mail, account notices, forms, and departmental supplies.
• Prepares and reviews daily, weekly, and monthly reports.
• Assists with audits, internal controls, compliance, and process improvements.
• Promotes teamwork, accountability, security, and exceptional member service.
• Cross-sells credit union products and services.

Skills

Communication

Leadership

Problem solving

Organizational skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Coast360 Federal Credit Union seeks a dedicated Support Services Supervisor to oversee daily operations, drive accuracy and compliance, and lead a member-focused team. The role develops staff, resolves complex inquiries, and supports the Support Services Manager in achieving departmental goals.

The ideal candidate has at least three years in member/customer service within a full-service financial institution and one year of supervisory experience, with strong communication and leadership