Support Services Officer

Coast360 Federal Credit Union; Guam; Hybrid; USD 38,000 - 46,000; Full time

Job summary

Coast360 Federal Credit Union in Maite, GU is seeking a detail-oriented Support Services Officer to keep daily operations running smoothly by ensuring account and loan activity is accurate, resolving transaction issues, and supporting operational processes. If you enjoy problem solving, working with a team, and delivering a great member experience, we’d love to hear from you.

Responsibilities include reviewing activity, resolving disputes, reconciling transactions, processing notices, and

Qualifications

• High school diploma or GED required.
• 2+ years of related customer/member service experience in a financial institution, or equivalent experience.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office and standard office equipment.
• Valid driver's license required.

Responsibilities

• Review account and loan activity for accuracy and completeness.
• Investigate and resolve electronic transaction disputes.
• Review and reconcile shared branch transactions.
• Process returned mail and member notices.
• Maintain forms and supplies for the Operations Division.
• Support staff with credit union policies, procedures, products, and services.
• Promote credit union products and services when appropriate.
• Assist with other operational needs as assigned.

Skills

Attention to detail

Problem-solving

Communication skills

Interpersonal skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job DetailsJob Location: Maite Member Center (HQ) - Maite, GU 96910Position Type: Full Time

We are seeking a detail-oriented and dependable team member to join our team as a Support Services Officer. This role helps keep our daily operations running smoothly by ensuring account and loan activity is accurate, resolving transaction issues, and supporting important operational processes.

If you enjoy working with details, solving problems, and being part of a team that supports a great member experience, we’d love to hear from you!

Key Responsibilities

• Review account and loan activity for accuracy and completeness.
• Investigate and resolve electronic transaction disputes.
• Review and reconcile shared branch transactions.
• Process returned mail and member notices.
• Maintain forms and supplies for the Operations Division.
• Support staff with credit union policies, procedures, products, and services.
• Promote credit union products and services when appropriate.
• Assist with other operational needs as assigned.

Qualifications

• High school diploma or GED required.
• 2+ years of related customer/member service experience in a financial institution, or equivalent experience.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office and standard office equipment.
• Valid driver's license required.