Member Service Supervisor & Training Lead

Financial Horizons Credit Union; Nevada, Northern (IA, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Financial Horizons Credit Union is seeking a supervisor to manage member service operations and supervise Member Service Associates. You will oversee daily functions, cross-sell credit union services, and ensure compliance with applicable regulations and policies.

The role requires training staff, maintaining accurate records, and guiding front-line service delivery. The ideal candidate will have two years of supervisory or teller experience, strong communication skills, and a customer-focused

Qualifications

• High school diploma or equivalent required.
• Thorough knowledge of Teller and Member Service Associates operations and procedures; understands credit union products and services.
• Must be able to operate Microsoft Office Suite and data processing systems.

Responsibilities

• Supervise member service associates and ensure effective performance of operations.
• Cross train staff and handle escalated member inquiries and complex transactions.
• Ensure cash management, balancing, and security procedures are followed.

Skills

Supervision

Customer service

Communication

Training

Cross-selling

Education

High school diploma or equivalent

Tools

Microsoft Office

Data processing systems

Job description

Financial Horizons Credit Union is seeking a supervisor to manage member service operations and supervise Member Service Associates. You will oversee daily functions, cross-sell credit union services, and ensure compliance with applicable regulations and policies.

The role requires training staff, maintaining accurate records, and guiding front-line service delivery. The ideal candidate will have two years of supervisory or teller experience, strong communication skills, and a customer-focused