Assistant Manager, Operations Services

Premier America Credit Union; Los Angeles (CA); On-site; USD 55,104 - 68,880; Full time

Benefits offered by this job

Competitive pay

Subsidized health care including medical, dental, and vision

Paid Vacation, Holiday, and Sick time

401k Retirement Saving Plan with a 6% employer match

Educational Assistance Program

Job summary

A financial institution seeks an experienced Assistant Manager in Operations Services to supervise staff and ensure optimal performance. Responsibilities include guiding the team on compliance issues, monitoring workflows, and managing member service operations. Ideal candidates will have a minimum of five years of banking experience, with supervisory experience preferred. The position offers competitive pay, benefits including health care and a retirement plan. Join a dynamic team committed to excellence in member service.

Qualifications

• Five years of banking experience required, including three years in operations.
• Two years in a supervisory capacity is necessary.
• Advanced proficiency with Excel for report management.

Responsibilities

• Supervise operations team ensuring performance metrics are met.
• Provide guidance on complex account updates and compliance issues.
• Monitor staff performance and manage workflow deadlines.

Skills

Banking experience

Supervisory skills

Expertise in check operations

Communication skills

Education

College Degree or equivalent work experience

Tools

Excel

Word

Job description

Overview

The Assistant Manager, Operations Services is responsible for supervising the Team Lead, Sr. Operations Specialist and Operations Specialists, ensuring that their workload is well balanced and completed accurately and timely. This position is responsible for providing exceptional member service and operational leadership within the department.

What You Will Do

• Assumes responsibility for the effective performance of the Operations Services department. Effectively supervises Member Operations Supervisor, Sr. Operations, Specialist Operations Specialist staff, ensuring optimal performance.
• Plays a critical role in supporting branch team members, the VP of Retail, and regional managers by providing guidance and expertise on complex account updates that fall outside their usual areas of expertise. This support will be grounded in a thorough knowledge of current laws, regulations, and internal policies, ensuring that compliance is maintained while addressing complex member account situations to protect the credit union from compliance risks.
• Assumes responsibility for assisting in the supervision of member operational processes. Accountable for all aspects of operations related to performance including but not limited to member service security, reporting deadlines, quality control and accuracy of work.
• Requires a higher level of authority and is called upon to exercise sound judgment in approving transactions, decision making and problem solving. Responsible for high level adjustment transactions related to loans and deposits.
• Accountable for all aspects of operations related to performance including but not limited to member service security, reporting deadlines, quality control and accuracy of work.
• Responsible for high level adjustment transactions related to loans and deposits.
• Responsible for various department reports; ensures they are reviewed, and exceptions are processed timely and accurately.
• Monitors staff performance and manages the daily, weekly and monthly workflow deadlines, including reviewing the various department reports, including timely and accurate processing of exceptions.
• Responds to inquiries on legal topics regarding dormant accounts, POA’s, Living Trusts and deceased with intricate account changes, corrections, or issues that require advanced knowledge of regulatory requirements and internal procedures. Responsible for assisting staff with inquiries and research on Subpoenas, Levy’s, and IRAs.
• Provides expert advice and clarification on regulatory issues or policy interpretations to help leadership and branch teams make informed decisions.
• Shares insights from ongoing training and keeping leadership informed about updates in financial regulations and how they impact account management.

What We Are Looking For

• A minimum of five (5) years of banking experience, including a minimum of three (3) years in banking operations services related experience and two (2) years in a supervisory capacity.
• Advanced concepts of debits and credits, familiarity with electronic fund transfers, expertise in check operations including all applicable regulations.
• Must be computer literate; with advanced Excel and Word proficiency (spreadsheets), and competent 10 key calculator usage.
• College Degree (preferred) or equivalent work experience.
• Experience and expertise in communications (written and verbal) with all levels of the organization.

Pay Grade Info

The base pay range for this position is: $40 - $50 / hourly

Perks Important to You

Our Team Members enjoy the following rewards and benefits:

• Competitive pay
• Subsidized health care including medical, dental and vision
• FSA and HSA
• Pet Insurance
• Company-Paid Life and A&D insurance
• Discounts on loans (must be a member)
• Paid Vacation, Holiday, and Sick time
• 401k Retirement Saving Plan with a 6% safe harbor employer match
• Educational Assistance Program and more!

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer – Veterans / Disabled