Support Services Supervisor

Colonial Group; City of Syracuse (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Collaborative team

Clinical supervision

Career progression

Paid time off

Health coverage

401(k)

Job summary

Liberty Resources is seeking a Support Services Supervisor to lead Targeted Case Management, Peer Support, Skill Building, and Same Day Access in Syracuse, NY. The role ensures timely, person-centered access to care and aligns non-clinical supports with clinical teams.

Responsibilities include coaching staff, supervising SDA operations, monitoring metrics for quality and compliance, and coordinating care with partners. Requires supervisory experience and relevant health service qualifications.

Qualifications

• Experience supervising or leading staff, coaching, training, and performance support.
• Two years in behavioral health, substance use services, care management, or related fields.
• Familiarity with Peer Support, TCM, Skill Building, care coordination, or similar services preferred.
• Valid driver’s license and using a personal vehicle as required.

Responsibilities

• Provide leadership, supervision, and professional development for TCM, Peer Support, and Skill Building staff.
• Oversee SDA operations and patient access, including intake, scheduling, engagement, and linkage to services.
• Monitor productivity, access, quality, and compliance with Medicaid and regulatory standards.
• Collaborate with clinical teams and community partners to coordinate care and reduce barriers.
• Evaluate workflows, implement improvements, and support quality initiatives.
• Participate in recruitment, onboarding, trainings, and other duties to ensure safe operations.

Skills

Staff supervision

Behavioral health

Regulatory compliance

Patient access coordination

Job description

Liberty Resources is currently seeking a Support Services Supervisor to work in our Integrated Health Care Clinic in Syracuse, NY.

Support Services Supervisor Position Summary:

Under the direction of the Clinic Site Director, the Support Services Supervisor oversees the daily operations of Targeted Case Management (TCM), Peer Support, Skill Building, and Same Day Access (SDA) services. This role ensures timely, person-centered access to care while coordinating non-clinical support services with clinical teams to promote integrated, high-quality service delivery.

Support Services Supervisor Job Responsibilities:

• Provide leadership, supervision, coaching, and professional development for Targeted Case Management (TCM), Peer Support, and Skill Building staff to promote high-quality, person-centered service delivery.
• Oversee Same Day Access (SDA) operations and the patient access continuum, ensuring timely intake, scheduling, engagement, and connection to behavioral health and support services.
• Monitor productivity, access, quality, compliance, documentation, and patient experience metrics to ensure adherence to agency, CCBHC, Medicaid, and regulatory standards.
• Collaborate with clinical teams, internal departments, and community partners to coordinate care, resolve barriers, and improve patient access, engagement, and continuity of care.
• Evaluate workflows, implement process improvements, and support quality assurance initiatives to enhance operational efficiency and service outcomes.
• Participate in recruitment, onboarding, staff meetings, required trainings, leadership activities, and other duties as assigned while ensuring safe, compliant program operations.

Support Services Supervisor Qualifications:

• Candidates must qualify as a Qualified Health Professional (QHP), hold a current CASAC, or be eligible for Peer Supervision Professional (PSP) certification. PSP eligibility includes at least one year of supervisory experience, with at least six months supervising peer professionals or working on a team that includes peers. The agency will pay for the required 20-hour training and certification exam.
• At least two years of experience in behavioral health, substance use services, care management, peer services, community-based services, human services, or a related field.
• Experience supervising or leading staff, including coaching, training, supporting performance, coordinating work, or overseeing day-to-day operations.
• Experience with Peer Support, Targeted Case Management, Skill Building, care coordination, patient access, or similar behavioral health services preferred.
• Experience with documentation, quality improvement, performance monitoring, or regulatory requirements preferred.Valid driver's license and use of a personal vehicle as required.

Salary: $70,000.00 annually.

We Offer:

• A Collaborative and Supportive Team Atmosphere
• Access to Quality Clinical Supervision
• Opportunities to Enhance Clinical Growth and Advancement
• Competitive Compensation and Paid Time Off package
• Family Friendly Workplace
• Medical/Dental/Vision Coverage
• 401(k) Retirement Saving Plan

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO law.

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