Support Services Specialist

ARStrat; Denison (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401(k) Retirement Plan

Paid Time Off

Flexible Benefit Options

Life & Disability Coverage

Job summary

GetixHealth is seeking a Support Services Specialist in Denison, TX to handle healthcare billing back-office duties and customer care tasks. You will review client and staff accounts, submit billing requests, update records, and draft settlement letters for collections teams.

The role requires 2–3 years in a healthcare or related back-office setting, plus proficiency with Excel and Word. This is a full-time on-site position with benefits and a quarterly bonus.

Qualifications

• High school diploma or college degree from an accredited institution.
• 2-3 years of experience in a healthcare back-office function or customer care.

Responsibilities

• Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances and attorneys.
• Process correspondence sent to our office by the patients, insurances and attorneys.
• Facilitate adjustments and cash transfer request.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
• Proficient in Excel and Microsoft word.

Education

High school diploma or college degree

Tools

Excel

Microsoft Word

Job description

Job Title: Support Services Specialist

Job Category: Administrative/Support

Requisition Number: SUPPO001922

Posted: July 31, 2026

Contract: Full-Time

Location: 231 W Main St, 2nd Floor, Denison, TX 75020, USA

Description

The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!

Position Responsibilities

• Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances and attorneys.
• Process correspondence sent to our office by the patients, insurances and attorneys.
• Facilitate adjustments and cash transfer request.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
• Proficient in Excel and Microsoft word.

Pay rate

Pay rate: $15 eligible for quarterly bonus

Education And Experience

• High school diploma or college degree from an accredited college or university.
• 2-3 years of experience in a healthcare back-office function or customer care function.

Work Environment / Physical Requirements

• Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.
• Must be able to sit for extended periods of time.

Benefits And Incentives

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

GetixHealth is an equal employment opportunity employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.