Support Services Specialist

GetixHealth, LLC; Denison, Northern (TX, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and視

Life & Disability Coverage

401(k) Retirement Plan

Paid Time Off

Flexible Benefit Options

Job summary

GetixHealth, LLC is seeking an elite customer support tactician to review and resolve healthcare billing inquiries. You will handle client and staff communications, submit billing requests, and update records within a fast-paced office environment.

The role requires 2–3 years in healthcare back-office or customer care, with proficiency in Excel and Word. An office setting and stable hours are provided, along with comprehensive benefits and a quarterly bonus opportunity.

Qualifications

• 2-3 years of experience in a healthcare back-office function or customer care.
• High school diploma or college degree.
• Proficient in Excel and Microsoft Word.

Responsibilities

• Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances and attorneys.
• Process correspondence sent to our office by the patients, insurances and attorneys.
• Facilitate adjustments and cash transfer request.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
• Proficient in Excel and Microsoft Word.

Skills

Team Player

Enthusiastic

Thought Provoking

Leader

Detail Oriented

Ability to Make an Impact

Self-Starter

Education

High school diploma or college degree

Tools

Excel

Microsoft Word

Job description

The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!

Position responsibilities:

• Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances and attorneys.
• Process correspondence sent to our office by the patients, insurances and attorneys.
• Facilitate adjustments and cash transfer request.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
• Proficient in Excel and Microsoft word.

Pay rate: $15 eligible for quarterly bonus

Education and Experience:

• High school diploma or college degree from an accredited college or university.
• 2-3 years of experience in a healthcare back-office function or customer care function.

Work environment / physical requirements:

• Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.
• Must be able to sit for extended periods of time.

Benefits and Incentives:

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

GetixHealth is an equal employment opportunity employer.

Behaviors

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Thought Provoking

Capable of making others think deeply on a subject

Leader

Inspires teammates to follow them

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Education

High School or better.

Experience

disputed accounts to check for resolution

itemized statements

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.