Support Services Specialist

GetixHealth; Denison (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Life & disability coverage

401(k) retirement plan

Paid time off

Flexible benefit options

Job summary

GetixHealth is seeking an Elite Customer Support Tactician to lead the charge in healthcare billing support. You will review accounts, submit billing requests, and update information from clients and internal offices to drive timely resolutions.

This role requires 2–3 years in healthcare back-office or customer care, plus proficiency in Excel and Word. Office-based environment with a comprehensive benefits package and potential quarterly bonuses.

Qualifications

• 2–3 years of experience in a healthcare back-office or customer care function.
• High school diploma or college degree.
• Proficient in Excel and Microsoft Word.

Responsibilities

• Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances and attorneys.
• Process correspondence sent to our office by the patients, insurances and attorneys.
• Facilitate adjustments and cash transfer request.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
• Proficient in Excel and Microsoft word.

Skills

Excel

Microsoft Word

Attention to detail

Education

High school diploma

College degree

Job description

Description

The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!

• Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances and attorneys.
• Process correspondence sent to our office by the patients, insurances and attorneys.
• Facilitate adjustments and cash transfer request.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
• Proficient in Excel and Microsoft word.

Job Details

Description

The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!

Position Responsibilities

• Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances and attorneys.
• Process correspondence sent to our office by the patients, insurances and attorneys.
• Facilitate adjustments and cash transfer request.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
• Proficient in Excel and Microsoft word.

Pay rate: $15 eligible for quarterly bonus

Education And Experience

• High school diploma or college degree from an accredited college or university.
• 2-3 years of experience in a healthcare back-office function or customer care function.

Work Environment / Physical Requirements

• Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.
• Must be able to sit for extended periods of time.

Benefits And Incentives

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

GetixHealth is an equal employment opportunity employer.