Customer Service Team Lead - Onsite Denison, TX

ARStrat; Denison (TX); On-site; USD 46,276,000 - 62,609,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement

PTO

Job summary

GetixHealth in Denison, TX is seeking a Customer Service Team Lead onsite to guide a high‑performing team supporting healthcare clients with early-out accounts, patient inquiries, and billing support. As a strong communicator and coach, you will mentor staff, manage system and telephony issues, ensure HIPAA compliance, and collaborate with internal departments to sustain top‑tier service.

This full‑time role offers competitive pay, comprehensive benefits, and growth opportunities within a

Qualifications

• Minimum high school diploma or GED required; healthcare revenue cycle experience (2–5 years) is required.
• At least 2 years in a lead or supervisory role preferred.
• EPIC experience strongly preferred.
• Proficient in MS Office and able to manage multiple systems.

Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and escalate issues affecting operations or client satisfaction
• Ensure HIPAA compliance and data security
• Collaborate with internal departments and clients to deliver top-tier service

Skills

Leadership

Communication

Attention to detail

Compliance awareness

Education

High school diploma or GED

Tools

EPIC

MS Office

Healthcare systems

Job description

Customer Service Team Lead - Onsite Denison, TX

Job Category: Administrative/Support

Requisition Number: CUSTO002105

Posting Details

• Full-Time
• On-site
• Location: Denison, TX 75020, USA – 231 W Main St, 2nd Floor
• Posted: August 26, 2026

Job Details

Description

Calling All Natural-Born Leaders! Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart.

We’re hiring a Customer Service Team Lead to oversee a high-performing team that supports our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.

Position Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and elevate issues that affect operations or client satisfaction
• Ensure HIPAA and compliance adherence
• Partner with internal departments and clients to ensure top-tier service

Education And Experience

• High school diploma or GED required; additional education is a plus.
• 2–5 years of healthcare revenue cycle experience (required)
• 2+ years in a lead or supervisory role (preferred)
• EPIC experience strongly preferred
• Proven experience working with multiple systems and databases in a fast-paced setting.
• Excellent communication and leadership skills
• Strong attention to detail and compliance awareness
• Proficient in MS Office

Additional Notes

• Hours: Monday - Thursday 8:30 am - 6:00 pm & Friday 8:00 am - 5:00 pm
• Compensation: $19 (bonus eligible quarterly)
• This is a fast-paced, high-volume role where you will be required to handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success, and you'll be expected to collaborate with colleagues to improve service delivery.

Why Join Us

• Competitive pay
• Growth opportunities
• Inclusive, supportive culture
• Full benefits for full-time roles

Benefits And Incentives

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

GetixHealth is an equal employment opportunity employer and participates in E-Verify.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.