SUPPORT SERVICES SPECIALIST

Wilson-McShane Corporation; BLOOMINGTON (MN); On-site; USD 75,768,000 - 78,523,000; Full time

Benefits offered by this job

Health benefits

Prescription Drug Benefits

Dental Benefits

Vision Insurance

Accident Insurance

Critical Illness Insurance

Pet Insurance

Flexible Spending Account

401(k) Employer Contribution

Roth 401(k)

Paid Holidays

Paid Time Off

Dependent Care Account

Life Insurance

AD&D

Short Term Disability

Employee Assistance Program

Job summary

Wilson‑McShane Corporation is seeking a Support Services Specialist in Bloomington, MN to handle a high volume of calls, route inquiries, and support office operations. You will assist with faxing, copying, filing, data tasks, and interoffice projects while learning about all departments to connect members with the right team.

The role runs 8:00am-5:00pm, Monday-Friday, non-exempt, at $26.87/hour with benefits including health, vision, dental, FSA and 401(k) options plus paid holidays and PTO.

Qualifications

• 1 year of related experience or training is required.
• Proficiency with Microsoft Office applications is expected.
• Basic understanding of printing/scanning hardware and software is a plus.

Responsibilities

• Answer a high volume of inbound calls and determine caller needs.
• Forward calls to the appropriate personnel or queues.
• Provide back-up to the front desk and assist with interoffice projects and documentation.

Skills

1 year related experience

Tools

Microsoft Office

Job description

Description

At Wilson-McShane we administer benefits for hardworking individuals in various trade unions. As a Support Services Specialist, you will be providing support to the office operations by answering a high volume of incoming calls, determining the purpose of callers, and forwarding calls to appropriate personnel or queues. Our Support Services Specialists also provide back-up to the front desk and have the opportunity to learn about all departments in the organization in order to get the members in touch with the appropriate department as quickly as possible.

There is also the opportunity to assist with faxing, copying, filing, data, spreadsheets and interoffice projects and documentation such as paper and electronic media. Our Support Services Specialists are critical to ensure that our members receive the service they deserve!

The schedule for this role is 8:00am-5:00pm, Monday-Friday with a 1-hour lunch. This is a non-exempt position with a compensation of $26.87 per hour and includes benefits such as the following:

• Low Deductible Health, Prescription Drug and Dental Benefits
• Voluntary Vision, Accident, Critical Illness and Pet Insurance
• Flexible Spending Account (FSA)
• Employer Contribution to 401(k)-No Match Required
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Life Insurance and AD&D
• Employer Paid Short Term Disability
• Employee Assistance Program, including access to confidential counseling (virtual and in-person)

To perform the job successfully, an individual should have the following qualifications:

• A minimum of 1-year related experience and/or training.
• Computer Skills: Proficiency with all aspects of Microsoft Office.
• Basic understanding of printing/scanning hardware and software is a plus.