Systems Support Specialist Full Time

Pony Bird, Inc.; Herculaneum (MO); On-site; USD 69,027,000 - 86,307,000; Full time

Benefits offered by this job

Health, Dental, Vision, 401K, PTO & S—

PAID TRAINING

Job summary

Pony Bird, Inc. in Missouri is seeking a Systems Support Specialist to train end users, improve data quality, and maintain electronic forms and workflows for accurate reporting and compliance.

Responsibilities include supporting the Director of Information Technology, configuring and administering systems, and delivering user training on Microsoft Office and agency software; this on-site role offers great benefits and a Monday–Friday schedule.

Qualifications

• Associate's or Bachelor's degree (preferred) in Information Systems or related field.
• Experience in CRM systems, database management, IT help desk or tech support role (one year preferred).
• Experience in a nonprofit organization preferred.
• Experience providing end-user support and training.
• Experience administering workflow or business process management systems.
• Experience with workflow automation, document management, or quality management systems.
• Knowledge of regulatory and compliance standards applicable to the organization.
• Knowledge of HIPAA, privacy, and security best practices and ability to handle sensitive information along with new technologies and artificial intelligence (AI).
• Experience managing system implementations or process improvement projects.
• Experience creating electronic forms and workflow automation.
• Must possess a strong understanding of compliance-driven business processes.
• Must possess excellent analytical, problem-solving, organizational skills, and technological proficiency.
• Must have strong customer service skills to work effectively with technical and non-technical users. This would include patience, listening skills, and clear communication.
• Must be able to communicate effectively, in writing and verbally.
• Must analyze and resolve problems related to telecommunication systems, servers, OS, and applications.
• Must be proficient with Microsoft Office applications.
• Must prioritize competing requests while keeping communication open.
• Must maintain confidentiality and exercise independent judgment.
• Must have a valid driver's license.

Responsibilities

• Assist and train end users (including Individual Served) with using assigned devices and approved software and applications.
• Assist and train end users on Microsoft Office software (Word, Excel, Outlook, PowerPoint) and the agency phone system.
• Assist with multimedia equipment and software, as assigned.
• Support the Director of Information Technology in managing, coordinating, and maintaining the agency's wide area network, information systems and telecommunication systems.
• Develop and maintain a Standard Operating Procedures Manual for specific responsibilities and duties of this position.
• Any/all other duties as assigned by the Director of Information Technology or the Vice President of Operations & Administration.

Skills

CRM experience

End-user support

Training

Microsoft Office

Communication

Analytical skills

Problem solving

Education

Information Systems degree

Tools

CRM software

Workflow software

Database management

Job description

The Systems Support Specialist supports and trains end users to improve efficiency, data quality, and consistency in the organization's recordkeeping systems. This role collaborates with department leadership to design, develop, configure, administer, and maintain electronic forms and workflow processes that enable accurate reporting, billing, and compliance. The Systems Support Specialist will assist the Director of Information Technology in providing end-user support.

Hourly Range: $24.09 - $30.12 based on experience and education

Great Benefits

• Health, Dental, Vision, 401K, PTO & Sick
• PAID TRAINING

Not a Remote Position

Job Qualifications

• Associate's or Bachelor's Degree (preferred) in Information Systems or related field.
• Experience in Customer Relationship Management (CRM) systems, database management, IT help desk or tech support role (one year preferred).
• Experience in a non-profit organization preferred.
• Experience providing end-user support and training.
• Experience administering workflow or business process management systems.
• Experience with workflow automation, document management, or quality management systems.
• Knowledge of regulatory and compliance standards applicable to the organization.
• Knowledge of HIPAA, privacy, and security best practices and possess the ability to handle sensitive information along with new technologies and artificial intelligence (AI).
• Experience managing system implementations or process improvement projects.
• Experience creating electronic forms and workflow automation.
• Must possess a strong understanding of compliance-driven business processes.
• Must possess excellent analytical, problem-solving skills, organizational skills, and technological proficiency.
• Must have strong "customer service" skills to work effectively with technical and non-technical users. This would include patience, good listening skills, and excellent communication skills.
• Must be able to communicate in an effective and clear manner, in writing and verbally.
• Must be able to analyze and resolve problems associated with telecommunication system, server hardware, server and desktop operating systems and application software.
• Must be proficient with Microsoft Office applications.
• Must have the ability to effectively prioritize competing requests, while keeping lines of communication open.
• Must have the ability to conduct business in a professional manner and exercise mature, independent judgment.
• Must have the ability to maintain the highest level of confidentiality.
• Must have a valid driver's license.

Specific Responsibilities

• Assist and train end users (including Individual Served) with using assigned devices and approved software and applications.
• Assist and train end users on Microsoft Office Software (including Word, Excel, Outlook, and PowerPoint), and the agency phone system.
• Assist with multi-media equipment and software, as assigned.
• Support the Director of Information Technology in the management, coordination, and maintain all aspects (including security and access) of the agency's wide area network, information systems and telecommunication systems.
• Develop and maintain a Standard Operating Procedures Manual for specific responsibilities and duties of this position.
• Any / all other duties as assigned by the Director of Information Technology or the Vice President of Operations & Administration.

Schedule

Monday - Friday. Work Schedule may be adjusted to include weekend, evenings, and holidays as needed

Travel between the agency's work location using an agency vehicle ( if available) to mee the needs of end ussers.

Learn more about what it's like to be a member of the Pony Bird team at www.ponybird.org/news

Pony Bird is an Equal Opportunity Employer EOE/M/F/D/V/SO