Caller Support & Office Operations Specialist

Wilson-Mcshane Corp.; BLOOMINGTON, Northern (MN, KY); Hybrid; USD 71,635,000 - 82,656,000; Full time

Benefits offered by this job

Low Deductible Health, Prescription, &

Dental Benefits

Vision Insurance

Flexible Spending Account (FSA)

401(k) and Roth 401(k)

Paid Holidays and PTO

Dependent Care Reimbursement

Life Insurance and AD&D

Short Term Disability

Employee Assistance Program

Job summary

Wilson-McShane is seeking a Support Services Specialist in Bloomington, MN. You will handle a high volume of calls, route inquiries to the right department, and provide back-up to the front desk while learning about all departments to connect members quickly with the right team.

The role supports various admin tasks including faxing, copying, and data work. The schedule is Monday-Friday, 8:00am-5:00pm, non-exempt, at $26.87 per hour, with benefits such as health and dental, FSA, 401(k) options,

Qualifications

• A minimum of 1-year related experience and/or training.
• Proficiency with all aspects of Microsoft Office.
• Basic understanding of printing/scanning hardware and software is a plus.

Responsibilities

• Answer a high volume of incoming calls and determine caller purpose.
• Forward calls to appropriate personnel or queues.
• Provide back-up to the front desk and learn about all departments.
• Assist with faxing, copying, filing, data and spreadsheets; support interoffice projects and documentation.

Skills

1-year related experience

Call handling

Tools

Microsoft Office

Printing/Scanning hardware

Job description

Description

At Wilson-McShane we administer benefits for hardworking individuals in various trade unions. As a Support Services Specialist, you will be providing support to the office operations by answering a high volume of incoming calls, determining the purpose of callers, and forwarding calls to appropriate personnel or queues. Our Support Services Specialists also provide back-up to the front desk and have the opportunity to learn about all departments in the organization in order to get the members in touch with the appropriate department as quickly as possible.

There is also the opportunity to assist with faxing, copying, filing, data, spreadsheets and interoffice projects and documentation such as paper and electronic media. Our Support Services Specialists are critical to ensure that our members receive the service they deserve!

The schedule for this role is 8:00am-5:00pm, Monday-Friday with a 1-hour lunch. This is a non-exempt position with a compensation of $26.87 per hour and includes benefits such as the following:

• Low Deductible Health, Prescription Drug and Dental Benefits
• Voluntary Vision, Accident, Critical Illness and Pet Insurance
• Flexible Spending Account (FSA)
• Employer Contribution to 401(k)-No Match Required
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Life Insurance and AD&D
• Employer Paid Short Term Disability
• Employee Assistance Program, including access to confidential counseling (virtual and in-person)

To perform the job successfully, an individual should have the following qualifications:

• A minimum of 1-year related experience and/or training.
• Computer Skills: Proficiency with all aspects of Microsoft Office.
• Basic understanding of printing/scanning hardware and software is a plus.

If you enjoy being the first line of contact for customers while providing excellent service, we encourage you to apply for our Support Services Specialist role today!