Support Services Project Manager/Specialist (5279932)

CL Hebron Enterprises Inc; Baton Rouge (LA); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Zohorecruit is seeking a Support Services Project Manager/Specialist to manage project documentation, process monitoring, and requirements tracking. The role focuses on Trimble Unity Construct expertise and delivering ongoing support for agency workloads.

The ideal candidate will create and maintain training materials, guide best practices, and lead process testing for new rollouts in a remote/matrix work setting.

Formación

• Five+ years of experience with Trimble Unity Construct (formerly eBuilder).
• Experience creating and maintaining training materials and delivering user training.
• Ability to guide best practices, design sessions, and document requirements for new processes.
• Experience in process testing, cost management reporting, and dashboards within Trimble Unity Construct.

Responsabilidades

• Create project documentation and track requirements.
• Monitor processes and provide ongoing support for active workflows.
• Develop and update training materials, including user onboarding and feature trainings.
• Lead testing and provide guidance on new process rollouts using Trimble Unity Construct.

Conocimientos

Project administration

Training material development

Process improvement

Requirements gathering

User support

Herramientas

Trimble Unity Construct

Descripción del empleo

Support Services Project Manager/Specialist (5279932)

The scope of the proposed services will include the following:

Creation of project documentation

Process monitoring;

Documentation of specifications and requirements tracking.

Provide day-to-day support for on-going processes

Provide on-going evaluation and improvements for processes; work in needed areas to provide support services for agency’s workload demands.

Requirements

Expertise and/or relevant experience in the following areas are mandatory: (if applicable)

Applicant should have at least five years experience with Trimble Unity Construct (formerly eBuilder).

Applicant should have experience creating new user accounts with the appropriate permissions and perform account maintenance in the Trimble platform.

Applicant should have experience providing general user support for Trimble Unity Construct (formerly eBuilder).

Applicant should have experience with project administration for Trimble Unity Construct (formerly eBuilder).

Applicant should have experience creating and maintaining training materials for Trimble Unity Construct (formerly eBuilder). This includes providing new user basic training, workflow training and administration training as well as new features and process design.

Applicant should have experience in providing guidance in leveraging best practices as well as design sessions and requirements documentation for new process rollouts for Trimble Unity Construct (formerly eBuilder). The applicant shall serve as the lead in process testing.

Applicant should have experience in evaluating the use of cost management and leverage the best practices in cost management using the Trimble platform.

Applicant should provide reporting assistance and report cleanup as well as creating reports, report subscriptions and dashboards for Trimble Unity Construct (formerly eBuilder).

The primary work location will be : Remote/Matrix