Support Services Manager

Commander, Navy Installations Command; United States; On-site; USD 75,000 - 95,000; Full time

Job summary

Commander, Navy Installations Command in Tokyo, Japan seeks a Support Services Manager to lead a diverse, multinational team delivering back-of-house hotel support, including finance, IT, marketing, and concessions.

You will plan work, supervise recruitment and performance, ensure compliance with DoD and CNIC policies, and coordinate with regional offices to support CNIC/N9 programs and hotel operations.

Qualifications

• Requires transcripts or equivalent evidence for education when applicable as per DoD/OPM guidance.
• Experience coordinating cross-functional teams and budgets is preferred.
• Familiarity with DoD/Navy program requirements and security controls.

Responsibilities

• Supervises a diverse staff across finance, IT, marketing, concessions and administration.
• Aligns hotel support functions with CNIC and CNRJ priorities and objectives.
• Plans priorities, recruits, evaluates performance, and administers personnel actions.
• Oversees payroll, benefits and executive-level administrative activities.
• Coordinates with regional offices on finance, IT, procurement and HR matters.
• Ensures compliance with DoD/Navy policies and maintains a safe, productive work environment.

Skills

Staff supervision

Multinational team

Multilingual

Finance management

IT familiarity

Marketing

Administration

Tools

SAP

Point of Sale system

Timekeeping systems

Job description

• Hiring Agency: Commander, Navy Installations Command

This position is located at the U.S. Naval Joint Services Activity (USNAVJOINTSERV ACT), The New Sanno, Tokyo, Japan, Commander, Navy Region Japan (CNRJ). This position describes the various duties and responsibilities of a Support Services Manager including multiple business functions in support of various internal and external customers. Joint Service Activity, The New Sanno Hotel

Key Responsibilities

Management and Supervision Supervises a staff composed of multinational and multilingual employees covering various support duties to include finance (plus Payroll/Cash & Banking), IHA personnel, IT, marketing, contracted services/concessionaire and administration. Aligns USNJS The New Sanno's support function with CNIC and CNRJ priorities, goals and objectives. Manages a full service hotel "back of house" business support team.

Plans work, sets priorities and schedules work as necessary to ensure effective and expeditious accomplishment of priority work without adverse effect on regular and recurring work. Provides oversight and guidance for recruitment, selection, discipline, pay setting, performance awards and benefits/compensation for U.S. and Local National employees. Establishes procedures to improve production and quality of work. Develops Hotel-wide orientation and training programs.

Assigns work to subordinates based on employee's capabilities, priorities and difficulty. Develops performance standards and evaluates employee's performance. Provides technical and administrative oversight, advice and instruction. Interviews candidates and recommends hiring, promotions, etc. Hears and resolves employee complaints, referring serious complaints lacking resolution to higher-level supervision.

Takes disciplinary measures such as warnings and reprimands and recommends more serious disciplinary measures to higher supervision. Identifies and arranges for employee development and training requirements. Supports and promotes all aspects of the Equal Employment Opportunity Program as directed by applicable laws and regulations and communicates support to employees.

All employees are assured of receiving equal consideration in determining qualifications, selections, promotions, training, details, discipline and awards. Manages an aligned, engaged, and high-performing team through leading by example and developing and executing a mission aligned vision for the organization. Creates a positive, safe work environment that allows employees to excel.

Program Management Provides operational management support primarily to various Hotel and CNIC business functions. Acts as the principal advisor to the General Manager (GM) in all aspects of support services management, and acts in his/her behalf performing these functions during absence. Acts as USNJS The New Sanno's representative, under the General Manager to CNRJ N94 Support Services Offices.

Seeks oversight and guidance from CNRJ NAF IT for unique software and hardware components including program point of sales/management information systems/reservation, in cooperation with CNRJ Information Technology (IT) and DoD system protocol, systems/timekeeping/SAP and Network. Coordinates with CNRJ Finance on all matters relating to accounting and payroll management. Coordinates with CNRJ Procurement on all contracting and purchasing matters.

Seeks guidance from CNRJ NAF HR on all personnel management matters. Coordinates with region digital marketing on all marketing initiatives. Coordinates with CNRJ Office of Civilian Human Resources (OCHR), Labor Management Office on IHA matters. Provides oversight and monitors execution of comprehensive internal review plan, in support of periodic audits, assessments and submissions.

Develops guidance and performs continuous appraisal of utilization of departmental resources to accomplish program objectives and goals. Builds and maintains strong working relationships with hotel management team while embedding a strong and prudent financial management culture. Provides oversight of priorities and plans to monitor expenses, enhance security and optimize systems and services.

Ensures compliance and responsiveness in relations to DoD/Navy/N9 programs and hardware.

Interacts with and is supported by CNRJ staff on a variety of topics (e.g., United States Government (USG) and Government of Japan (GOJ) policy agreements such as the Labor Cost Sharing and Utilities Cost sharing programs; appropriated fund management; Nonappropriated Funds Instrumentalities (NAFI) policy and programming; inter-service support agreements; legal services; and general oversight).

Requirements & Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

All substitutions of education for experience will be made in accordance with OPM approved qualification standards. To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required. All transcripts MUST show students name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.

*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s). Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S.

Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Which agency is hiring for this position?

This position is with Commander, Navy Installations Command, Department of the Navy.

What is the salary for this position?

The posted pay range is $75000 – $95000/yr.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-11-12.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-31 · Not affiliated with or endorsed by OPM or USAJOBS.gov