Support Services Lead — Training Provided, Full-Time

TouchPoint Support Services; Birmingham (AL); On-site; USD 32,400 - 39,600; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Identity Theft Protection

Pet Insurance

Flexible Spending Accounts (FSAs)

Job summary

TouchPoint Support Services is seeking a full-time Support Services-Utility Lead in Birmingham, AL. This role involves assisting supervisory staff and ensuring quality through effective team management and customer service.

The ideal candidate will have prior support services experience, a commitment to excellent customer relations, and the ability to work a full-time schedule. Various benefits including health and retirement plans are offered.

Qualifications

• Prior support services experience preferred.
• Ability to train and support team members.
• Excellent customer service skills.

Responsibilities

• Assist supervisors in daily department functions.
• Deliver quality customer service.
• Monitor team performance and conduct surveys.

Skills

Supervisory experience

Customer service

Job description

TouchPoint Support Services is seeking a full-time Support Services-Utility Lead in Birmingham, AL. This role involves assisting supervisory staff and ensuring quality through effective team management and customer service.

The ideal candidate will have prior support services experience, a commitment to excellent customer relations, and the ability to work a full-time schedule. Various benefits including health and retirement plans are offered.