Support Services Lead — Back-Office & Compliance Ops

Park Street; City of Binghamton (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Park Street seeks an experienced Operations & Data Management professional to join our team in the US. The role focuses on accurate order entry, data integrity, and maintaining master records while coordinating IT-related changes and access across departments.

You will lead the Support Services team, drive process improvements, and ensure timely escalations and resolutions. This position emphasizes data accuracy, cross-functional collaboration, and scalable workflows.

Qualifications

• Experience in back-office operations and data management.
• Ability to lead and coach a team.

Responsibilities

• Enter purchase orders, product SKUs, and supplier information accurately into the company's order management system.
• Review incoming order documentation for accuracy and completeness, flagging discrepancies and driving resolution with stakeholders.
• Process and manage inbound orders, including cataloguing, assignment, and confirmation tracking.
• Create new companies and contacts in internal systems based on submitted forms and verified documentation.
• Maintain customer and supplier profiles, including updates to email, phone, address, and other key contact information.
• Submit IT tickets for system updates, including name changes and entity mergers.
• Coordinate permissions setup and user affiliation requests for internal and external contacts.
• Lead, coach, and develop the Support Services team, managing workload and performance.

Job description

Park Street seeks an experienced Operations & Data Management professional to join our team in the US. The role focuses on accurate order entry, data integrity, and maintaining master records while coordinating IT-related changes and access across departments.

You will lead the Support Services team, drive process improvements, and ensure timely escalations and resolutions. This position emphasizes data accuracy, cross-functional collaboration, and scalable workflows.