Support Services Engineer | USA

Unisys; Northern (KY); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Unisys is a global technology solutions company powering breakthroughs for leading organizations in cloud, AI and enterprise computing. We are seeking a Support Services Engineer to support a defined application set and collaborate with cross-functional teams on design and improvement efforts. The role targets recent graduates or individuals with up to 2 years of relevant experience.

It may require U.S. export control eligibility.

Qualifications

• Bachelor's degree (BA/BS) or equivalent.
• Recent graduates or candidates with up to 2 years of relevant experience are encouraged to apply.
• Eligibility for required authorizations under U.S. export control regulations.

Responsibilities

• Support an assigned team's work within a specified application set or on discrete system elements.
• Participate in design and development discussions, helping conceptualize outcomes from a software engineering perspective.
• Assist with feature/element estimation in terms of technical input, resources, time and outcomes.
• Create detailed plans for migrating legacy tools and systems to new/unified systems and language.
• Develop and implement unit and systems testing for critical code paths with secure coding practices.
• Provide technical support, troubleshooting and enhancement for existing and new features.
• Document processes to capture best practices and repeatability.
• Update team members, managers, product owners and stakeholders on status and concerns.
• Train and mentor junior team members.

Skills

Customer support

Troubleshooting

Team collaboration

Software engineering basics

Education

Bachelor's degree (BA/BS)

Job description

## Support Services Engineer | USAApplylocations: USA MN Remotetime type: Full timeposted on: Posted Todayjob requisition id: REQ574472**What success looks like in this role:**• Utilizes technical / procedural skills to support an assigned team’s work within a specified application set or on discrete system elements. • Serves as a participating member on teams tasked to develop, improve and deliver product / system elements and features. • Engages in design and development discussions, helping the team conceptualize desired outcomes from a Software Engineering perspective. • Assists with feature / element estimation in terms of technical input, resources, time and anticipated outcomes. • Creates detailed plans for migrating legacy tools and systems to new / unified systems and language • Develops and implements unit and systems testing for integral code paths, ensuring adherence to secure coding practices at all times. • Provides technical support, including troubleshooting and enhancement for existing and new features within application and system structures. • Documents processes to capture best practices, applicable methodologies and repeatability going forward. • Updates team members, manager, product owners and other key stakeholders on status, challenges and concerns. • Trains / mentors junior team members.**You will be successful in this role if you have:**Bachelor's degree (BA/BS) or equivalent. Recent graduates or candidates with up to 2 years of relevant experience are encouraged to apply.This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.### About UsUnisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.