On-Site Service Engineer - Data Center / Server Hardware

Unisys; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Unisys is seeking an On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. You will diagnose, repair, and maintain server hardware in data centers, field service, or customer environments, with a focus on Dell PowerEdge and related components.

3+ years of hands-on server hardware experience is required, along with proficiency in BIOS/firmware, iDRAC, Linux, and on-site servicing.

Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands-on experience physically working on server hardware: installing, removing, diagnosing, repairing, or replacing server components.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize downtime.
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot server hardware, BIOS/firmware, OS, and diagnostics; perform firmware updates.
• Document service activities, replacements, troubleshooting steps, and resolutions.
• Escalate complex issues when needed; assist with on-call rotations as required.

Skills

Server hardware

Troubleshooting

Rack-mounted servers

Linux

On-site support

Communication

On-call experience

Education

Associate’s or Bachelor’s degree in IT/CS

Tools

iDRAC

BIOS/firmware updates

Job description

## On-Site Service Engineer - Data Center / Server HardwareApplylocations: Ellendale, ND, United States of Americaposted on: Posted Todayjob requisition id: REQ575119**What success looks like in this role:**Unisys Corporation is seeking an experienced **On-Site Service Engineer (OSE)** to provide hands-on support for **enterprise data center servers and hardware environments**, including next-generation AI infrastructure.This is a **hands-on server hardware and break/fix role**. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.**Prior AI experience is not required.** Strong experience with enterprise servers and data center hardware is the priority.**What You’ll Do*** Provide on-site technical support for **Dell PowerEdge and other enterprise server hardware*** Diagnose and resolve **server hardware failures and system issues** to minimize customer downtime* Perform hands-on hardware installation, removal, replacement, and repair, including: + Memory/DIMMs + CPUs/processors + Power supplies + Fans and cooling components + Hard drives/SSDs + RAID/HBA components + NICs and other PCIe components + GPUs and accelerator hardware + Motherboards/system boards and other server components* Perform **rack-and-stack, server installation, cabling, component swaps, and hardware configuration*** Troubleshoot issues involving **server hardware, BIOS/firmware, operating systems, and hardware diagnostics*** Perform firmware and BIOS updates and utilize server management tools such as **Dell iDRAC or comparable platforms*** Execute both **reactive break/fix and preventive maintenance** following established procedures* Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources* Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution* Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details* Escalate complex technical issues when appropriate* Participate in on-call rotations and provide extended coverage as required**You will be successful in this role if you have:****What You Bring – Required*** **3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure*** **Direct, hands-on experience physically working on server hardware** — installing, removing, diagnosing, repairing, or replacing server components* Experience troubleshooting and replacing components such as **memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs*** Experience working with **rack-mounted enterprise servers** in a data center, field service, or customer environment* Strong understanding of server hardware architecture and troubleshooting methodology* Experience with **hardware diagnostics, BIOS/firmware, and server management tools*** Familiarity with **Linux or similar operating systems*** Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues* Comfortable working independently in a customer-facing environment* Ability to clearly communicate technical issues and resolutions to customers and internal teams* Ability to lift up to **50 lbs.**, travel to customer sites, and support flexible/on-call schedules**Preferred Qualifications*** Experience supporting **Dell PowerEdge** servers* Dell or other enterprise hardware certifications* Experience with **iDRAC, iLO, or comparable server management platforms*** Experience supporting **GPU/AI server infrastructure*** Experience with data center operations, rack/stack, structured cabling, or server deployment* Associate’s or Bachelor’s degree in IT, Computer Science, or a related field**Important Note****AI infrastructure experience is not required.** Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.#LI-SB2This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.