Support Services Coordinator (Radiology)

MedStar Health; Clinton (MD); On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Health is seeking an organized coordinator to manage administrative and operational activities for Facilities Management and Environmental Services. You will communicate with departments, track service requests, and support budgeting and data reporting.

Ideal candidates hold a high school diploma (or GED) with experience, or a Bachelor’s degree in Business Management, Engineering, or Accounting. PMP/CAPM is a plus, and strong MS Office skills are required.

Qualifications

• High School Diploma or GED with four years of related experience preferred or equivalent.
• Bachelor's degree preferred in Business Management, Engineering, or Accounting.
• 3-4 years of experience at comparable level preferred.
• Project Management Certificate (PMP or CAPM) preferred.

Responsibilities

• Department Coordination: Oversees administrative functions to support Facilities Management and Environmental Services and manages inventories and budgets.
• Customer Service: Acts as liaison for assigned departments and dispatches service calls to vendors.
• Development: Participates in identifying learning needs and attends required training.
• Organizational knowledge: Collaborates across departments and supports quality improvement.

Skills

Excellent communication

Customer service

Education

High School Diploma or GED

Bachelor's degree in Business Management

Bachelor's degree in Engineering

Bachelor's degree in Accounting

Tools

Microsoft Office

Word

Excel

Database management

Job description

About the Job

General Summary of Position

Under direct supervision this position will manage the administrative and operational activities of two or more assigned operations division departments. The coordinator is responsible for proactively communicating coordinating and supporting all service request. Assists in the coordination execution and implementation of departmental projects. Knowledge of computers and software is required.

Primary Duties and Responsibilities

• Department Coordination: Oversees administrative functions to support Facilities Management and Environmental Services Develops and implements policies and procedures relating to the administrative functions of assigned departments. Manages inventory including ordering receiving quality control and distribution or equipment parts and supplies. Performs follow-up for discrepancies and returns. Assists in the preparation and monitoring of budgets (capital expense staffing and revenue) for designated cost centers. Contributes to the achievement of established department goals and objectives and adheres to the department policies procedures quality and safety standards. Complies with governmental and accreditation regulations. Collects analyzes and manages departmental data metrics and KPIs for the purpose of evaluation control and planning. Assists with preparations for presentations and meetingsTakes minutes at staff and committee meetings distributes reports appropriately. f. Maintains Preventive Maintenance database generates reports statistics. Performs data entry on the work order tracking system.
• Customer Service: Proactively offers assistance to supervisors and staff throughout the hospital Serves as Primary liasion for assigned departments.Responds to all incoming calls assessing the nature of the calls and dispatching to appropriate service or trade. Assists with troubleshooting and resolving calls from patients visitors or staff Takes accurate messages and follows through as appropriate. Dispatches service calls and refers emergency calls to supervisors. Schedules service venders as needed. Serves as liaison with internal departments and external vendors.
• Development: Participates with supervisors in identifying learning needs Maintains current knowledge of technical and business developments and communicates relevant information to department leaders and staff When learning needs are identified participates in training and development activities Attends hospital sponsored training programs as required by the department.
• Organizational knowledge: Works effectively within and between departments Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital community outreach efforts as appropriate. Participates in departmental planning and development including preparation and justification for staff and equipment. Demonstrates a constructive approach during all interactions with staff supervisors and managers both inside and outside the unit.

Minimal Qualifications

Education

• High School Diploma or GED or equivalent and four years of related experience required or
• Bachelor's degree Business Management Engineering or Accounting preferred

Experience

• 3-4 years years of experience at comparable level preferred

Licenses and Certifications

• Project Management Certificate (PMP or CAPM) preferred

Knowledge Skills and Abilities

• Knowledge of database management preferred.
• Advanced computer skills with Microsoft Office: Word and Excel
• and excellent communication and customer service skills.

This position has a hiring range of

USD $20.57 - USD $36.27 /Hr.