Support Services Coordinator

Three Pillars Senior Living Communities; Dousman (WI); On-site; USD 33,062 - 39,537; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision & FSA

Tuition Reimbursement & Scholarships

Employee Referral Bonuses

Wellness Programs

Job summary

Three Pillars Senior Living Communities in Dousman, WI, is looking for a Support Services Coordinator to coordinate resident services and maintain accurate records. The ideal candidate will have a high school diploma and 2+ years' experience in a medical office setting.

You'll enjoy paid time off, health benefits, and a supportive community. Join a mission-driven team where your contributions truly matter, and apply today!

Qualifications

• 2+ years in a medical office setting.
• Staff scheduling experience required.
• CNA or First Aid certification is a plus.

Responsibilities

• Maintain accurate resident and health services records.
• Coordinate staff scheduling, including PTO.
• Process payroll for service associates.
• Manage clinic scheduling and physician coordination.
• Communicate changes in resident condition to nursing leadership.

Skills

Scheduling

Communication

Organization

Microsoft Office proficiency

Electronic Medical Records (EMR) expertise

Education

High School Diploma

Additional training in medical office management preferred

Job description

Support Services Coordinator

Full Time | Day Shift - Weekdays 32 hours per week | May include weekend day as needed

NEW, INCREASED PAY: $24-$28.70/hour

Make a difference with Three Pillars Senior Living Communities, located in Dousman, WI! Rated the BEST Senior Care Community in Wisconsin, we're seeking compassionate team members who embrace our core values: Respect, Commitment, Fulfillment, Empathy, and Fun!

Why Join Three Pillars?

• Valued for your dedication and compassion
• Empowered to grow-both professionally and personally
• Inspired by a strong culture of care and collaboration
• Welcomed into a close-knit, mission-driven community

What You'll Do

• Maintain accurate resident and health services records
• Coordinate staff scheduling, including PTO and call-ins
• Process payroll for service associates and licensed staff
• Manage clinic scheduling and physician coordination
• Schedule and track resident medical appointments and follow-ups
• Prepare and manage documentation for appointments, labs, and reports
• Submit monthly billing for clinic and la carte services
• Coordinate transportation for resident appointments
• Communicate changes in resident condition to nursing leadership
• Provide basic first aid and emergency response support as needed

Requirements

• High School Diploma
  • Additional training in medical office management preferred
• 2+ years in a medical office setting, including scheduling and administrative coordination
• Staff scheduling experience
• Proficiency in Microsoft Office and Electronic Medical Records (EMR) systems
• CNA or First Aid certification a plus
• Medical terminology familiarity
• Strong organization and communication skills
• Ability to manage multiple priorities with attention to detail

Benefits & Perks

(* For full time employees working 30+ hours per week)

• Paid Time Off
• Medical, Dental, Vision & FSA
• Company Paid Life Insurance
• Short- and Long-Term Disability
• Retirement Savings Plans
• Tuition Reimbursement & Scholarships
• Employee Referral Bonuses
• Wellness Programs
• Employee Assistance Programs (EAP)
• Emergency Loan Assistance

About Three Pillars

Three Pillars Senior Living Communities is a not-for-profit organization sponsored by the Masonic Fraternity. We're dedicated to enriching the lives of older adults by meeting their social, physical, and spiritual needs through a full continuum of care, including:

• Independent Living
• Assisted Living
• Memory Care
• Short-Term Rehab
• Long-Term Skilled Nursing

Join a team where your work truly matters. Apply today and grow your career with Three Pillars-where care feels like family.