Support Services Associate

AAA Mountain West Group; Peoria (IL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

PTO in year one

Sunday closed

Medical benefits

Dental benefits

Vision benefits

Wellness program

401K matching

Tuition reimbursement

AAA membership

Job summary

AAA Mountain West Group is seeking a versatile team member to support service operations in Peoria, IL. The role involves coordinating customer transportation during vehicle repairs, handling clerical work, and assisting with invoicing and payments.

Strong communication, organization, and computer skills are essential; previous retail/sales/service experience is preferred. The position may require occasional travel and offers a stable, full-time environment with growth opportunities.

Qualifications

• Clear verbal and written communication suitable for business needs.
• Strong organization and interpersonal skills for coordinating tasks.
• Ability to work scheduled hours as required by business needs.
• Proficient in math, basic accounting, and software use (word processing, spreadsheets, email).
• Customer service orientation with a professional demeanor.

Responsibilities

• Arrange/administrate transportation for customers during vehicle repairs via rideshare, rental, or company vehicle.
• Perform clerical duties to support record keeping and document storage; receive parts and process returns.
• Create, modify and finalize repair orders in the shop management system as a backup when Service Advisors are unavailable.
• Answer phones when needed and assist with invoicing and payments as required.
• Other duties as assigned by manager; may travel to other locations as needed.

Skills

Verbal and written communication

Organization and interpersonal skills

Time management

Math and computer skills (MS Office)

Customer service focus

Job description

Come Join Us!

• 11 Paid Holidays

• Up to 17 days PTO first year - start earning day one, 22 days off in year two

• No work on Sundays - Facility Closed

• Best in Class Benefits – Medical, Dental, Vision, wellness program and more!

• 401K Matching $1 to $1 up to 6% annually

• Tuition reimbursement for ASE Certifications

• State of the art equipment and facilities with consistent car count

• A free AAA Membership and numerous employee discounts

• Trusted Brand for over 120 years with 60 Million+ members in North America

.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Responsibilities:

• Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle

• Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location,Receive parts and process returns

• Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available

• Answer phones when necessary

• Assist with invoicing and processing payments when necessary

• Other duties as assigned by manager

• Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

• Effective organization, interpersonal and negotiation skills

• Ability to work scheduled hours as necessitated by business need

• Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

• Member service focus

Education & Experience/ Licenses & Certifications

• High School diploma or equivalent certification (GED)

• Two years’ experience in retail/sales/service industry required

• Valid driver license and acceptable driving record

Work Environment/Physical Requirements

• Ability to lift and or carry up to 40lbs

• Sitting, standing, bending, kneeling, pushing, reaching, lifting