Support Services Associate

American Automobile Association; Peoria (IL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Wellness program

401K Matching

Tuition reimbursement

AAA Membership

Employee discounts

Job summary

AAA Mountain West Group (MWG) serves Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. This position supports customer transportation during vehicle repairs, handles clerical duties, and assists with invoicing and repair orders to back up Services Advisors.

We seek candidates with a high school diploma, 2 years in retail/sales/service, and a valid driver license. MWG emphasizes customer service and reliability in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• Two years’ experience in retail/sales/service industry preferred.
• Valid driver license and acceptable driving record required.
• Effective verbal and written communication and strong customer-service orientation.

Responsibilities

• Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle.
• Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location.
• Receive parts and process returns.
• Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available.
• Answer phones when necessary.
• Assist with invoicing and processing payments when necessary.
• Other duties as assigned by manager.
• Note: May require travel to different locations on an as needed basis.

Skills

Verbal communication

Written communication

Organization

Interpersonal skills

Negotiation skills

Time management

Computer skills

Member service focus

Education

High School diploma or equivalent

Job description

Come Join Us!

11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two

No work on Sundays - Facility Closed

Best in Class Benefits - Medical, Dental, Vision, wellness program and more!

401K Matching $1 to $1 up to 6% annually

Tuition reimbursement for ASE Certifications

State of the art equipment and facilities with consistent car count

A free AAA Membership and numerous employee discounts

Trusted Brand for over 120 years with 60 Million+ members in North America .

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks.

We believe everything you do outside of work adds to who you are at work.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Responsibilities:

• Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
• Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location
• Receive parts and process returns
• Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
• Answer phones when necessary
• Assist with invoicing and processing payments when necessary
• Other duties as assigned by manager
• Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity Effective organization, interpersonal and negotiation skills Ability to work scheduled hours as necessitated by business need Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email Member service focus

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED) Two years’ experience in retail/sales/service industry required Valid driver license and acceptable driving record

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs Sitting, standing, bending, kneeling, pushing, reaching, lifting - #LI-JM1

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana.

We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles.

We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.