SUPPORT SERVICES ADVISOR

Universal Technical Institute; Phoenix (AZ); Remote; USD 50,000 - 60,000; Full time

Job summary

Join a leading educational institute as a Support Service Advisor, where you'll play a vital role in student retention and success. This position offers flexible hours and the chance to work from home while providing essential support to students. With a strong focus on collaboration and problem-solving, you'll help optimize scheduling and enhance the learning experience. Enjoy competitive pay and comprehensive benefits, including free tuition for you and your family.

Benefits

Paid Training

FREE Tuition for you AND your Immediate Family

Medical / Dental / Vision / Life Insurance

401K

Paid Holidays

Paid Time Off

Qualifications

• 2-3 years in a similar field preferred but not required.
• Experience in education is a plus.

Responsibilities

• Develop and manage course schedules to maximize student opportunities.
• Provide expert academic advising and support for student retention.
• Monitor scheduling and academic processes.

Skills

Customer Service

Communication

Organizational Abilities

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Are you a problem-solving powerhouse with a passion for helping students succeed?

As a Support Service Advisor , youll be at the heart of student retention and completion efforts, providing crucial support with academic, attendance, and personal issues. If youre tech-savvy, detail-oriented, and enjoy collaborating with a dynamic team, this is your opportunity to make a real difference from the comfort of your home!

What We Offer :

• 50,000- $60,000 per year
• Paid Training
• FREE Tuition for you AND your Immediate Family
• Medical / Dental / Vision / Life Ins / STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off

Responsibilities :

Optimize Scheduling : Develop and manage course schedules to maximize student opportunities and address scheduling challenges.

• Support Success : Provide expert academic advising and support for student retention, ensuring all students meet their goals.
• Streamline Processes : Monitor scheduling and academic processes, resolve discrepancies, and manage essential student records and reports.
• Enhance Learning : Assist with online learning activities and provide key support for employment services, including career counseling and job placements.
• Lead and Train : Support the onboarding and training of new campus staff and ensure all student files and documentation are accurately managed.

Qualifications :

• Education : High school diploma or GED required; experience in education is a plus
• Experience : 2-3 years in a similar field preferred but not required
• Skills : Excellent customer service, communication, and organizational abilities
• Technical Know-How : Proficient in Word and Excel, with the ability to multitask in a fast-paced environment
• Attitude : Positive, proactive, and eager to learn

About Us :

Its all about the reputation. 55+ years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 5 technical schools. But its not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. Were on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

• Work is performed indoors in a climate-controlled environment.
• Available flexible hours and some Saturdays.

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