Support Representative

ActiveHours; New Jersey; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health plans

Dental plans

Vision plans

Competitive salary

Flexible vacation

Job summary

ActiveHours is hiring a Support Representative who will play a crucial role in customer support, operations, and product delivery. This entry-level position is perfect for individuals looking to grow with a startup. Responsibilities include troubleshooting customer transactions, engaging via email and phone, and designing solutions for customer needs.

The ideal candidate should excel in a fast-paced environment, have strong communication skills, and preferably some customer service experience. In return, you'll enjoy health, dental, and vision plans, along with a competitive salary and flexible vacation.

Qualifications

• Ability to work hard in a fast-paced environment and solve problems independently.
• Exceptional written and verbal communication skills.
• Experience at a startup, in customer service, or in retail is a plus.

Responsibilities

• Expediting and troubleshooting customer transactions.
• Engaging with customers through email and phone calls.
• Identifying customer needs or problems and designing solutions.

Skills

Problem-solving

Customer service experience

Communication skills

Excel proficiency

Job description

Activehours is reinventing the way people get paid by giving them immediate access to the money they’ve earned. We’re looking for passionate hackers, thinkers, and innovators to push our product even further. We celebrate victory, don’t shy from failure, and are always learning.

Join our tight-knit team in a highly collaborative environment, where you’ll help shape the next stages of our roadmap from inception to production. Your work will help people access their pay and change their financial futures. If that sounds like your dream job, we want to hear from you.

Job Description

We’re looking for a motivated individual to take on the role of Support Representative at Activehours. This is a great entry-level opportunity to join a startup early on and grow with the company. This role spans across customer support, operations, and product.

Qualifications

Specific responsibilities include:

• Expediting and troubleshooting customer transactions
• Engaging with customers through email and phone calls
• Identifying customer needs or problems and designing solutions

Desired Skills and Experience:

• Ability to work hard in a fast-paced environment and solve problems independently
• Experience with Excel and ability to learn new computer systems
• Exceptional written and verbal communication skills
• Experience at a startup, in customer service, or in retail is a plus!

Additional Information

At Activehours, you will:

• Work with a small, agile, and talented group of people chasing an underserved market.
• Build an awesome product, amazing customer experience, and vibrant brand.
• Enjoy benefits such as health, dental, and vision plans for individuals and dependents, competitive salary, and flexible vacation.

Press from the past two months:

• http://www.buzzfeed.com/carolineodonovan/the-end-of-payday-how-activehours-is-giving-freelancers-more#
• http://www.thefeed.us/gadgets/apps-wish-thought-first/
• http://roadwarriorvoices.com/2015/06/02/startup-allows-lyft-drivers-and-other-hourly-workers-to-get-paid-sooner/
• http://www.washingtonpost.com/blogs/wonkblog/wp/2015/06/15/workers-in-america-have-problems-meet-the-technologies-trying-to-solve-them/
• http://socialracemedia.com/activehours-app-waiting-for-paychecks-is-a-thing-of-the-past/
• http://www.forbes.com/sites/elainepofeldt/2015/05/31/startup-aims-to-free-lyft-drivers-and-hourly-workers-from-cash-flow-crunch/

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