Support QIDP

nc; North Carolina; On-site; USD 41,000 - 72,000; Full time

Job summary

The North Carolina Department of Health and Human Services, J. Iverson Riddle Developmental Center in Morganton, NC, seeks a Human Services Provider Program Coordinator II (NS) to oversee resident rights and implement quality initiatives across residential and habilitative services.

The role investigates rights infringements, identifies systemic improvements, and monitors processes to ensure safety and care quality. Shift is 8:00am–5:00pm, Monday–Friday with on-call duties.

Qualifications

• Bachelor’s degree in a human services or related field plus two years of professional/direct service experience with individuals with disabilities.
• Knowledge of resident rights and quality initiatives is preferred but not required.
• Familiarity with active treatment programs and person-centered planning is a plus.

Responsibilities

• Oversee resident rights and implement quality initiatives across residential and habilitative services.
• Investigate rights infringements or safety concerns with advocacy and identify systemic improvements.
• Monitor and ensure fidelity of programs and processes to maintain quality and safety.

Skills

Active treatment programs

Person-centered planning

Behavior intervention

Health care best practices

IDD development basics

Education

Bachelor’s degree in human services or related field

Job description

Agency

Dept of Health and Human Services

Division

J. Iverson Riddle Developmental Center

Job Classification Title

Human Services Provider Prog Coord II (NS)

Position Number

Grade

NC09

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Primary Purpose of the Human Services Provider Program Coordinator II (working title, Area Support QIDP) is to provide quality oversight as it relates to resident rights and implementation of quality initiatives within all components of the assigned area's program related to residential and habilitative services. This position will investigate, with advocacy, any alleged rights infringements as defined by JIRDC policy 2.2.3. Resident related safety concerns without an allegation or suspicion of a rights infringement will also be investigated. This position proactively works to identify systematic areas for quality improvement and monitors systems and processes put in place to ensure that they are maintained.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $41,206.00 – $72,113.00

Recruitment Range: $41,206.00 – $72,113.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs) / Management Preferences are not required. Applicants who possess the following skills are preferred:

• Working knowledge of active treatment programs and their implementation procedures
• Working knowledge of person-centered planning process
• Ability to perform behavior intervention techniques
• Working knowledge of up-to-date best practice in health, mental health care practices, and support for individuals with intellectual disabilities
• Working knowledge of the basics of physiological, nutritional, sensory-motor, affective, cognitive, and social, communication, and adaptive development.

This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.

Shift Hours: 1st shift (8:00am-5:00pm), Monday – Friday with on call duties as scheduled including rotating weekends

About J. Iverson Riddle Developmental Center:

The J. Iverson Riddle Developmental Center in Morganton, North Carolina is an ICF certified facility for individuals with intellectual disabilities. We provide comprehensive residential care to citizens from 37 counties in the western portion of the state. JIRDC is a caring community where professionals work with people of various ages, cognitive, & functional abilities.

The J. Iverson Riddle Developmental Center is located just an hour from the Queen City of Charlotte, home of the Carolina Panthers and the City of Asheville, home to the world renowned Biltmore Estate and Grove Park Inn. Our facility sits on one of the most picturesque properties in Burke County. We are nestled at the foot of the Blue Ridge and South Mountains and just minutes from beautiful Lake James. Nearby Pisgah National Forest offers outdoor adventure and fun for the whole family.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated, or justice involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in a human services or related field from an appropriately accredited institution and two years of experience providing professional or direct services (either paid or volunteer) in a setting that serves individuals with disabilities.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Meganna Gentle Benner

Email:

[e-mail]