Support QIDP

Health & Human Services; North Carolina; On-site; USD 41,000 - 72,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) is recruiting a Human Services Provider Program Coordinator II (Area Support QIDP) to oversee resident rights and quality initiatives across residential and habilitative services at the J. Iverson Riddle Developmental Center.

You will investigate rights infringements with advocacy, identify system-wide improvements, and monitor processes to ensure safety and compliance for individuals with intellectual disabilities in Morganton,

Qualifications

• Bachelor’s degree in a human services or related field from an appropriately accredited institution.
• Two years of experience providing professional or direct services in a setting that serves individuals with disabilities.
• Working knowledge of active treatment programs and their implementation procedures.
• Working knowledge of person-centered planning process.
• Ability to perform behavior intervention techniques.
• Working knowledge of up-to-date best practice in health, mental health care practices, and support for individuals with intellectual disabilities.

Responsibilities

• Provide quality oversight related to resident rights and implementation of quality initiatives across residential and habilitative services.
• Investigate alleged rights infringements with advocacy as defined by policy; address safety concerns.
• Proactively identify systematic areas for quality improvement and monitor implemented processes.
• Collaborate with multidisciplinary teams to ensure compliance with policies and best practices.
• Serve as a point of contact for addressing concerns and ensuring rights protections for residents.

Skills

Active treatment programs

Person-centered planning

Behavior intervention techniques

Health care practices

Disability development basics

Education

Bachelor’s degree in a human services or related field

Job description

About us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of work

The Primary Purpose of the Human Services Provider Program Coordinator II (working title, Area Support QIDP) is to provide quality oversight as it relates to resident rights and implementation of quality initiatives within all components of the assigned area's program related to residential and habilitative services. This position will investigate, with advocacy, any alleged rights infringements as defined by JIRDC policy 2.2.3. Resident related safety concerns without an allegation or suspicion of a rights infringement will also be investigated. This position proactively works to identify systematic areas for quality improvement and monitors systems and processes put in place to ensure that they are maintained.

Salary and recruitment

Salary Range: $41,206.00 – $72,113.00

Recruitment Range: $41,206.00 – $72,113.00

Position designations and hours

This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.

Shift Hours: 1st shift (8:00am-5:00pm), Monday – Friday with on call duties as scheduled including rotating weekends

Location

The J. Iverson Riddle Developmental Center in Morganton, North Carolina is an ICF certified facility for individuals with intellectual disabilities. We provide comprehensive residential care to citizens from 37 counties in the western portion of the state. JIRDC is a caring community where professionals work with people of various ages, cognitive, & functional abilities. The J. Iverson Riddle Developmental Center is located just an hour from the Queen City of Charlotte, home of the Carolina Panthers and the City of Asheville, home to the world renowned Biltmore Estate and Grove Park Inn. Our facility sits on one of the most picturesque properties in Burke County. We are nestled at the foot of the Blue Ridge and South Mountains and just minutes from beautiful Lake James. Nearby Pisgah National Forest offers outdoor adventure and fun for the whole family.

Preferred qualifications and experience

• Working knowledge of active treatment programs and their implementation procedures
• Working knowledge of person-centered planning process
• Ability to perform behavior intervention techniques
• Working knowledge of up-to-date best practice in health, mental health care practices, and support for individuals with intellectual disabilities
• Working knowledge of the basics of physiological, nutritional, sensory-motor, affective, cognitive, and social, communication, and adaptive development.

Additional requirements and policies

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated, or justice involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum education and experience

Bachelor’s degree in a human services or related field from an appropriately accredited institution and two years of experience providing professional or direct services (either paid or volunteer) in a setting that serves individuals with disabilities.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Benefits and accommodations for applicants

DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.