Support Position – DA Business Operations Support/Order Management

WCL Group; Plano (TX); On-site; USD 44,000 - 58,000; Full time

Job summary

WCL Group in Plano, TX is seeking a Business Operations Support/Order Management specialist for a 12-month onsite contract. You will support major accounts, coordinate with Sales and Planning teams, and maintain vendor relations. Responsibilities include order processing, reporting, and ensuring SLA adherence.

The role requires a BA/BS in a business field and 3 years of related experience, with strong Excel, PowerPoint, and SAP skills. Onsite schedule, potential extension to full-time.

Qualifications

• Bachelor's degree in a business-related field is required.
• 3 years of experience in business operations or order management.
• Proficiency in SAP and Microsoft Office, with advanced Excel and PowerPoint.
• Strong communication, organization, and time-management skills.
• Ability to interact with all levels of management and meet deadlines.

Responsibilities

• Order management: processing, tracking, and reconciliation.
• Generate daily reports for accounts and coordinate with customer service.
• Interact with teams to meet SLA for rescheduling orders.
• Maintain vendor relationships and document business processes.
• Review contracts and track project budgets and costs.

Skills

Excel

PowerPoint

Order management

Communication

Time management

Teamwork

Problem solving

Interpersonal skills

Attention to detail

Education

Bachelor's degree in Business Management, Economics, Finance, Accounting, or a relevant field

Tools

SAP

Microsoft Office

Job description

CLIENT HIGHLIGHT

The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances and semiconductor innovation - and one of the most well-known brands in the world.

LOCATION

Plano, TX, USA

COMPENSATION

$42.50/hour

SCHEDULE

Working Model: Onsite Monday-Friday, 8am-5pm

CONTRACT TERM

12-month contract with a very high likelihood of extension/conversion to full-time.

POSITION OVERVIEW

This support role executes the operational duties of supporting major accounts, acting as a liaison between Sales, Demand Planning, and Supply Planning teams. The role provides prompt resolution to customer inquiries and assists other team members in achieving high service levels and other business goals. Posting title: Support Position - Business Operations Support/Order Management. The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget. The business operations specialist usually reports to a project manager or director.

RESPONSIBILITIES

• Order management, including order processing, tracking, and reconciliation.
• Generate multiple daily reports for select accounts.
• Interact directly with customer service teams regarding order status and product availability.
• Collect, document, and manage information logs for Home Appliance accounts.
• Create Commercial Invoices.
• Work with the Call Center to ensure consumers are contacted to meet the SLA in place for rescheduling orders.
• Process upgrades for end-of-life models.
• Must be able to work overtime if required.
• Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals, and contract supplements.
• Establish and document business processes.
• Set up project and work breakdown structures.
• Track project budgets and expenditures, and monitor transaction controls and costs against budgets.

REQUIRED QUALIFICATIONS/SKILLS

• Bachelor's degree in Business Management, Economics, Finance, Accounting, or a relevant field required.
• 3 years of experience (the Beeline specification lists 2-4 years of related experience).
• Competency in SAP systems and Microsoft Office.
• Strong Excel skills (a must) and strong PowerPoint skills.
• Superior communication and organization skills.
• Strong problem-solving abilities.
• Ability to interact with all levels of management.
• Ability to meet deadlines in a fast-paced and demanding environment.
• Ability to work well in a team and with demanding time frames.
• Exceptional customer service background.
• Supply chain knowledge.
• Verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications such as Microsoft Word and Excel; enterprise application experience a plus.

TOP SKILLS

• Advanced Excel skills
• Advanced PowerPoint
• Order Management

Additional skill sets

• SAP
• Demand Planning
• Root Cause Analysis