Support Planners / Case Manager

BLH Nursing; Bowie (MD); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid vacation/sick leave

Flexible telework

Job summary

Beatrice Loving Heart in Maryland is seeking passionate Support Planners to provide essential care coordination for individuals in the community. You will help clients achieve independence, access resources, and live optimally.

This role suits those expanding case management experience or entering the field, with a focus on person-centered planning and collaborative work with nurses, social workers, and community partners.

Qualifications

• Bachelor's degree in health/human services or related field.
• Strong oral and written communication skills; ability to communicate with individuals of varied cognitive abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint).
• Ability to read/interpret documents and write routine reports/correspondence.
• Valid Maryland driver’s license and willingness to conduct on-site visits.
• Self-motivated with ability to work independently and manage schedules.
• Commitment to person-centered planning, adaptability and ethical standards.

Responsibilities

• Assess clients' needs, strengths, situations, and support networks to develop person-centered Plans of Service.
• Serve as the primary contact for clients, conducting telephonic care coordination and ongoing monitoring of service plans.
• Manage a caseload of up to 55 clients.
• Promote positive health behaviors and educate clients on self-direction principles and resource access.
• Establish telephone and on-site contact with clients, families, and caregivers to coordinate services.
• Collaborate with Social Workers, Registered Nurses, and community agencies to address complex needs and transitions to community living.
• Access resources, resolve crises using critical thinking, and ensure optimal client outcomes.
• Document activities per contractual billing guidelines and adapt to policy changes.
• Uphold organizational core values, mission, honesty, and integrity.

Skills

Communication skills

Interpersonal skills

Care coordination

Multitasking

Time management

Independent work

Education

Bachelor's degree in health/human services

Tools

Microsoft Office Suite

Job description

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About the Role: Beatrice Loving Heart is seeking passionate Support Planners to provide essential support and care coordination for individuals in the community. This rewarding position allows you to make a meaningful impact on people's lives by helping them achieve independence, access resources, and live optimally. Ideal for those expanding their case management experience or entering the field.

Key Responsibilities

• Assess clients' needs, strengths, situations, and support networks to develop person-centered Plans of Service.
• Serve as the primary point of contact for clients, conducting telephonic care coordination, information gathering, and ongoing monitoring of service plans.
• Manage a caseload of up to 55 Clients.
• Promote positive health behaviors and educate clients on self-direction principles, philosophy, and resource access.
• Establish telephone and on-site contact with clients, families, and caregivers to coordinate services.
• Collaborate with Social Workers, Registered Nurses, and community agencies to address complex medical/psychological needs and facilitate transitions to community living.
• Access internal/external resources, resolve crises using critical thinking, and ensure optimal client outcomes.
• Manage multiple priorities, document activities per contractual billing guidelines, and adapt to policy changes.
• Uphold organizational core values, mission, honesty, and integrity.

Qualifications

• Bachelor’s degree in health/human services or related field (e.g., psychology, sociology, counseling, social work, physical therapy).
• Strong oral and written communication skills; ability to communicate effectively with individuals of varied cognitive abilities and build professional relationships.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint) and computer-based research.
• Ability to read/interpret documents (e.g., assessments, manuals) and write routine reports/correspondence.
• Valid Maryland driver’s license, reliable transportation, and willingness to conduct on-site visits.
• Self-motivated with strong ability to work independently, manage schedules, prioritize tasks, and handle multiple responsibilities.
• Commitment to person-centered planning, adaptability, and ethical standards.

What We Offer

• Competitive salary based on education and experience.
• Comprehensive benefits: Health insurance (with vision/dental options), 401(k) retirement plan, Employee Assistance Program, paid vacation/sick leave, paid holidays, and statewide recreational discounts (e.g., gyms like LA Fitness/Planet Fitness, movie theaters, amusement parks).
• Employer-paid training, company-provided laptop, cell phone, and printer (available after 30 days).
• Employment Security Offer Letter with annual performance-based bonus and pay raises.
• Flexible telework from home (requires high-speed internet).

Join Beatrice Loving Heart and help individuals thrive in their communities. We welcome applications from dedicated professionals ready to make a difference.