Solutions Engineer, Privy

Stripe; New York (NY); Hybrid; USD 148,000 - 223,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, and vision benefits

Wellness stipend

Bonus potential

Job summary

Stripe’s Privy team seeks a highly technical, organized, and customer-obsessed Solutions Engineer to own the technical journey for our most strategic customers. You’ll quarterback complex integrations, coordinate with Account Management and Forward Deployed Engineers, and ensure rapid issue resolution with clear communication.

This high-leverage role sits at the intersection of customers, product, and engineering, requiring you to move fast, stay unblocked, and deliver production-ready solutions

Qualifications

• 5+ years in Solutions Engineering, Technical Account Management, Implementation, or similar customer-facing technical role.
• Strong technical judgment and comfort in complex customer environments.
• Excellent communication and follow-through.
• Strong ownership and a bias toward action.
• High customer empathy and sound prioritization.
• Ability to manage ambiguity and keep workstreams moving.

Responsibilities

• Own the technical relationship for Privy’s most important customers end-to-end.
• Lead technical discovery, implementation planning, and launch coordination.
• Drive integrations to successful completion.
• Unblock customer issues quickly and with urgency.
• Coordinate technical follow-through across internal and external stakeholders.
• Partner closely with Account Management on customer health and escalations.
• Work with FDE when bespoke technical work or product development is needed.
• Route long-tail issues to Support Engineering and surface recurring pain points.

Skills

Solutions Engineering

Technical Account Management

Implementation

Customer-facing role

Technical judgment

Job description

Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.

Who we are

Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.

Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives.

About The Team

At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond.

They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence.

This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly.

We’re looking for someone who is deeply technical, highly organized, and customer-obsessed. Someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor.

What you’ll do

• Own the technical relationship for Privy’s most important customers end-to-end
• Lead technical discovery, implementation planning, and launch coordination
• Drive integrations to successful completion
• Unblock customer issues quickly and with urgency
• Coordinate technical follow-through across internal and external stakeholders
• Partner closely with Account Management on customer health and escalations
• Work with FDE when a problem requires bespoke technical work or product development
• Route long-tail issues to Support Engineering and keep ownership clearSurface recurring customer pain points and product feedback to the broader team

Minimum Requirements

• 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
• Strong technical judgment and comfort in complex customer environments
• Excellent communication and follow-through
• Strong ownership and a bias toward action
• High customer empathy and sound prioritization
• Ability to manage ambiguity and keep workstreams moving

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $148,300 - $222,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.