Support Operations Lead – Team Lead & SME

DTSV, Inc.; Washington (District of Columbia); On-site; USD 80,000 - 90,000; Full time

Job summary

DTSV, Inc. is seeking a Team Lead to lead and manage a team of Support Associates and serve as a Subject Matter Expert in critical roles, liaising with onsite Government Management.

The role requires planning, directing daily activities across mail operations, image capture, data entry, cashier services, and quality control, while ensuring compliance with procedures and internal controls. U.S. citizenship is required.

Qualifications

• Bachelor’s Degree and 3 years of experience, or 6 years of experience managing teams in a business office environment.
• Progressive supervisory experience managing a team of at least ten FTE.
• Must be a U.S. Citizen.

Responsibilities

• Plan and follow established procedures and methods to meet changing processing requirements.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Plan, direct, and coordinate the daily activities of mail open, image capture (PRISM), image review, data entry, cashier services, and quality control.
• Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations.
• Monitor workload and make recommendations to the Government on how to divide work among support staff.
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
• Assist with prioritizing will calls, expedites, and routine work.
• Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.
• Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement.
• Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.

Skills

Team leadership

Communication

Organizational skills

Regulatory interpretation

Education

Bachelor’s Degree

3+ years of management experience

Tools

Microsoft Office

Excel

PowerPoint

SharePoint

Outlook

Job description

DTSV, Inc. is seeking a Team Lead to lead and manage a team of Support Associates and serve as a Subject Matter Expert in critical roles, liaising with onsite Government Management.

The role requires planning, directing daily activities across mail operations, image capture, data entry, cashier services, and quality control, while ensuring compliance with procedures and internal controls. U.S. citizenship is required.