Support Lead: Elevate Customer Experience & Store Ops

Five Below; Pendleton (OR); On-site; USD 19,000 - 25,000; Full time

Job summary

Five Below in Pendleton, OR is seeking a Support Lead to oversee daily store operations and develop a high-energy team. You will mentor crew, ensure outstanding customer service, and maintain a welcoming sales floor.

Responsibilities include opening/closing the store, cash handling, training associates, and driving sales while controlling costs. This role requires a minimum of 1 year in management and strong communication skills.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and work under pressure.
• Creative thinking and problem solving.
• Experience leading a team and managing store operations.

Responsibilities

• Ensures crew members wow customers through personal contact and quality service.
• Trains the crew on the BEST customer service experience and fast checkout.
• Oversees daily activities of store associates and ensures duties are performed effectively.
• Acts as Manager on Duty, handling store operations, staff management, and urgent issues.
• Manages opening/closing of the store, cash, alarms, and daily readiness.
• Supports onboarding and training of associates on policies and product knowledge.
• Drives store sales and controls expenses by optimizing merchandising and service.
• Performs store maintenance and stocking duties as needed.

Skills

Verbal communication

Written communication

People management

Multi-tasking

Creative thinking

Leadership experience

Education

High School Diploma or GED

College experience

Job description

Five Below in Pendleton, OR is seeking a Support Lead to oversee daily store operations and develop a high-energy team. You will mentor crew, ensure outstanding customer service, and maintain a welcoming sales floor.

Responsibilities include opening/closing the store, cash handling, training associates, and driving sales while controlling costs. This role requires a minimum of 1 year in management and strong communication skills.