Senior Technical Support Engineer

Peskind Executive Search; Columbia (SC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A technology solutions company is seeking a customer-focused technical professional in Columbia, SC. You will work closely with customers to optimize their use of our products, handle installations, and troubleshoot complex issues. Ideal candidates will have strong communication skills, experience with Linux/Unix, and at least 2 years in a similar role. This position involves collaboration with sales and technical teams to enhance customer experience.

Qualifications

• 2-3 years of hands-on experience with Linux/Unix.
• Familiar with API concepts.
• Experience in a customer-facing technical role for at least 2 years.

Responsibilities

• Install, configure, and maintain systems for customers.
• Train customers on best practices and optimize performance.
• Work with technical teams to troubleshoot complex issues.

Skills

Fluent in English

Detail-oriented

Problem-solving

Strong communication skills

Multi-tasking under pressure

Education

B.S. in Computer Science or Engineering

Tools

Linux/Unix

Postman

Docker/Kubernetes

Job description

Our client is a world-leading visual AI platform company that organizations across the globe use to create trusted, seamless experiences in their physical spaces. Proven to operate with the highest accuracy in real-time and real-world scenarios, our client harnesses its cutting-edge research and powerful technology platform to make the world a safer, more intuitive and more connected place.

You are:

People-oriented, fully-independent, strong in all forms of communications, and a natural problem- solver with a very strong technical orientation. Detail-oriented with a demonstrated ability to solve complex problems, multi-task under pressure, and think critically. Excellent communication and presentation skills, both written and verbally. Organized, quick to learn, think, and execute.

You will:

• Working hands-on with our customers using the best and most interesting technologies in the industry.
• Help customers optimize their usage of our products to get the most value out of it and meet their technology and business requirements while overcoming challenges.
• Responsible for the installation, configuration, administration, and maintenance.
• Train customers on best practices, useful features, and opportunities to optimize performance.
• Work diligently with our technical teams (developers, PMs, and C level experts) to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed.
• Use customer feedback and insights to improve our products, technical best practices, and technical materials. Provide feedback to Product Management teams and R&D.
• Collaborate closely with the Sales and Customer Success teams to develop effective account strategies and identify new account opportunities, as well as a new business with existing accounts.
• Serve as the customer advocate for timely resolution of issues and facilitate communication between customers, Sales, and Engineering.
• You previously worked as a customer-facing technical role such as Integration engineer, IT System Administrator/Engineer, Professional Services for at least 2 years.
• You have 2-3 years of hands-on experience with Linux/Unix.
• Familiar with API concept and knows how to work with Postman.
• You must be fluent in English.

It would also be nice if:

• You hold a B.S. in Computer Science, Engineering, or equivalent experience in software and/or a technologically relevant field.
• You are familiar with Docker/Kubernetes.
• You have programming experience in Python / Ansible.
• You have experience with Bash scripting.
• You have DB Architecture understanding and SQL basic queries.
• Familiar with ticketing systems e.g. SalesForce.
• You have experience in both cloud-based and on-premise service and technology environments.