Support - Front of House

Pfriem Brewing Company; Hood River (OR); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid Time Off

Monthly Tasting Room Credit

Discounts on meals and beer

Sabbatical after 5 years

Employee Assistance Program

Company-wide outings

Volunteer time off

Job summary

Pfriem Brewing Company in Hood River, OR is seeking a friendly, energetic tasting room ambassador to greet guests, manage the waitlist, and guide visitors to tables while delivering orders from the kitchen.

You will collaborate with front-of-house and back-of-house teams in a busy, award-winning brewery, providing attentive service, maintaining a clean workspace, and upholding safety standards in a fast-paced environment.

Qualifications

• Ability to provide excellent customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all tasting room staff.
• Self-motivated; able to look for additional tasks during slow times.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food or glassware, when necessary.
• Maintain a clean, organized, and professional workspace and environment.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to work in a consistently busy restaurant environment.
• Be available and reliable to work, and be consistently on-time

Responsibilities

• Promptly greet guests as they enter the tasting room in a warm and authentic manner.
• Add guests to the waitlist and direct them to the waiting areas
• Manage the waitlist proficiently, providing accurate quote times, assign parties on the waitlist to tables, and effectively rotate the seating of guests between sections.
• Seat guests at table, providing menus and answering initial questions.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately, in accordance with safety standards.
• Assist the serving staff with table setting, bussing, and resetting tables.
• Answer phone calls and guests’ questions.
• Maintain thorough knowledge of the food and beer menus
• Communicate guest and taproom needs with front-of-house and back-of-house
• Communicate to management about guests’ feedback or requests.
• Engage with guest throughout their visit

Skills

Excellent customer service

Positive attitude

Self-motivation

Staying power (standing)

Safety and lifting awareness

Clean and organized workspace

Follow instructions

Team player in busy environment

Reliability and punctuality

Job description

Want to utilize your excellent customer service skills, be the face of pFriem and show off your shining personality in an award-winning taproom AND work in a world class brewery with a great company culture and above-market pay and benefits?

About the position

You will play an important part in the daily success of the tasting room. Greeting guests as they arrive; adding guest to our waitlist; showing guest to their table; delivering orders from the kitchen; setting, clearing, and resetting tables; and shift-dependent side work.

A breakdown of your tasks:

• Promptly greet guests as they enter the tasting room in a warm and authentic manner.
• Add guests to the waitlist and direct them to the waiting areas
• Manage the waitlist proficiently, providing accurate quote times, assign parties on the waitlist to tables, and effectively rotate the seating of guests between sections.
• Seat guests at table, providing menus and answering initial questions.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately, in accordance with safety standards.
• Assist the serving staff with table setting, bussing, and resetting tables.
• Answer phone calls and guests’ questions.
• Maintain thorough knowledge of the food and beer menus
• Communicate guest and taproom needs with front-of-house and back-of-house
• Communicate to management about guests’ feedback or requests.
• Engage with guest throughout their visit

More about you

You like to work hard, and you’re enthusiastic about joining a talented team. You’re eager to grow professionally and work with an ever-growing craft beer brand in a positive company culture.

You work well with others

You enjoy working with others who share a passion for food, quality, and innovation. Let’s be honest, you spend a lot of time with your colleagues, and you deserve to work with great people. You like to grab a shift beer with the people you work with and care about your co-workers,

You are a juggling master

Work in a busy tasting room can sometimes be hectic, no matter how well we plan, and how good our support staff is. You don’t get fired up under pressure, and you know how to prioritize, ask for help and how to manage tasks and emotions when it’s go-time.

• Ability to provide excellent customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all tasting room staff.
• Self-motivated; able to look for additional tasks during slow times.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food or glassware, when necessary.
• Maintain a clean, organized, and professional workspace and environment.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to work in a consistently busy restaurant environment.
• Be available and reliable to work, and be consistently on-time

The people

We are a passionate group who takes our work seriously but ourselves not too seriously. Our team is made up of highly talented individuals not only in their jobs but also their hobbies and personal pursuits. Whether it’s enjoying shift beers with the crew or experiencing the PNW outdoor scene with co-workers, the pFriem team is warm and welcoming with a strong bond over beer. We promote from within so there is opportunity for career advancement.

The location

You get to work in one of the most stunning locations in the PNW! pFriem is located at the Hood River Waterfront Park with epic views of the Columbia River Gorge. Mt. Hood is a short drive from town where you can recreate all year long. You’ll be surrounded by a Gorge community that thrives with local purveyors and people passionate about beer, food, the outdoors, and its people.

The benefits:

• Paid Time Off and Sick Time.
• A monthly Tasting Room credit good for meals, beer, and merchandise.
• Discounts in our Tasting Room for meals, beer, and merchandise.
• Sabbatical after every 5 years of employment.
• Employee Assistance Program.
• Company-wide outings.
• Paid time off to volunteer for local charities and non-profits.