Support Flex Associate: Customer-Centric Store Ops

Belk; Cullman (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

401K with Matching

PTO

Merchandise discounts

Maternity/Paternity leave

Growth opportunities

Employee assistance program

Tuition reimbursement

Job summary

Belk in Cullman, AL seeks an Support Flex Associate to drive sales and deliver a positive customer experience by processing inbound truck deliveries and preparing new merchandise for the floor.

You will unload shipments, assist with floor sets and price changes, support inventory accuracy with RFID tasks, and keep back-of-house organized while partnering with merchandising teams.

This hourly role offers benefits and opportunities while contributing to a fast-paced store environment.

Qualifications

• Excellent customer service and a drive to achieve store objectives.
• Ability to take ownership of assigned tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.

Responsibilities

• Unload cartons from truck deliveries and prep merchandise for sales floor.
• Complete sensor tag application, product transfers, damage processing, and RFID tasks to support inventory accuracy.
• Assist with facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Support merchandising and store fulfillment teams with floor sets, product presentations, promotional sets, price changes, and picking and packing customer orders.
• Maintain daily operational standards by replenishing supplies, supporting store recovery efforts, and ensuring cleanliness.
• Organize and properly store tools, supplies, excess stock, fixtures, and other equipment to promote efficiency.
• Leverage training tools, use resources, and embrace feedback to build knowledge of operational processes and procedures and strengthen performance.
• Stay informed of products, promotions, policies, and store events to enhance execution.
• Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control and minimizing risk.

Job description

Belk in Cullman, AL seeks an Support Flex Associate to drive sales and deliver a positive customer experience by processing inbound truck deliveries and preparing new merchandise for the floor.

You will unload shipments, assist with floor sets and price changes, support inventory accuracy with RFID tasks, and keep back-of-house organized while partnering with merchandising teams.

This hourly role offers benefits and opportunities while contributing to a fast-paced store environment.