Sr. Associate Support Engineer, SAP

Rimini Street, Inc.; United States; Remote; USD 23,000 - 35,000; Full time

Job summary

Rimini Street, Inc. is seeking a Sr. Associate Support Engineer for SAP MM/WM with 2-3 years of experience. This remote role can be based anywhere in Brazil and involves providing remote-based support for SAP applications to our global clients using 4.x and ECC environments.

You will diagnose issues, deliver fixes, collaborate with a 24x7 support team, and contribute to knowledge sharing. Fluency in English and Portuguese is required, and SAP certifications are preferred.

Qualifications

• 2–3 years of SAP MM/WM experience in a corporate environment.
• Experience supporting SAP end users in global deployments.
• Analytical and logical problem-solving abilities.
• SAP certification(s) preferred.
• Knowledge of SAP architecture and patching mechanics.
• Ability to work flexible hours for 24x7 support.

Responsibilities

• Solve customer issues with methodical troubleshooting based on SAP knowledge.
• Interact daily with customers to understand needs and deliver high-quality support.
• Configure and discuss SAP WM/MM functionalities and best practices.
• Support client customizations and provide guidance.
• Develop or collaborate on fixes for critical product defects.
• Work with tools in a test or remote environment.
• Collaborate in a virtual team and share knowledge.
• Contribute to knowledge-sharing methodologies.

Skills

SAP MM/WM

Troubleshooting

Customer focus

English/Portuguese

Analytical thinking

Communication

Remote work

Team collaboration

Education

Bachelor’s degree in CS/IT

Tools

SAP toolset

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Sr. Associate Support Engineer, SAP MM/WM (2-3 years of experience) . This is a remote position and can be based anywhere in Brazil.

Position Summary

The role of the Sr. Associate Support Engineer, SAP MM / WM (2-3 years of experience) is to provide remote-based support for SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Sr. Associate Support Engineer requires the skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

Essential Duties and Responsibilities

• Solve customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Configure, present and discuss best practices and functionalities of the SAP WM and MM modules;
• Support client customizations, sharing experience and best practices advice
• Develop or work with a developer to deliver application break fixes for critical product defects
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Experience

• 2-3 years of relevant SAP experience particularly with MM/WM Modules;
• 2-3 years of support of application end-users in a Corporate environment;
• Working knowledge and understanding of supporting business processes;
• Analytical, logical problem resolution skills;
• SAP certification(s) preferred;
• Knowledge of maintenance/patching mechanics and SAP architecture;
• Solving complex problems across multiple modules.

Skills

• Trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Knowledge of key application functionality, tables and relationships
• Knowledge of SAP customization/extension methodologies
• Development skills using SAP toolset
• Interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Focus on Client satisfaction
• Ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• Ability to work remotely from a home based office in a virtual environment;

Preferred Qualifications

• The best candidates will have knowledge of multiple SAP modules across SAP releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
• Knowledge of any country Specific Solutions would be an advantage.
• A consulting background, while not mandatory, would be useful.
• Experience with localizations and global implementations would be an advantage.

Education

• Bachelor’s degree in computer science, Information Technology, or a related field.

Language

• Fluency in both English & Portuguese is required.

Location

• Brazil, remote work

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
  • We dream big and innovate boldly.
• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/.

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.