Support Engineer — MarTech API & Customer Success Liaison

Attentive; Wilmington (DE); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Equity

Health & wellness benefits

Job summary

Attentive is hiring a Support Engineer to work alongside Customer Success and Engineering to ensure customers’ technical needs are met as our product offerings grow. You will communicate with customers using Zendesk and JIRA, diagnose issues, and translate feedback into actionable engineering tasks.

The role emphasizes problem-solving, cross-functional teamwork, and a strong customer orientation. A BS/BA degree and familiarity with HTML/CSS/SQL are important assets for success.

Qualifications

• Strong problem-solving skills and ability to craft reusable solutions.
• High emotional intelligence, empathy, and professionalism in challenging situations.
• Excellent written and verbal communication with customers and internal teams.
• Experience collaborating across Customer Success, Product, and Engineering.

Responsibilities

• Interact with customers through Zendesk, JIRA, or calls to understand issues.
• Serve as technical contact to drive resolution of requests with CS.
• Translate feedback to engineering actions and manage escalation paths.
• Triage and mitigate issues across CS, Product, and Engineering.

Skills

Problem solving

Emotional intelligence

Customer communication

Cross-functional

HTML/CSS

SQL

JavaScript/TypeScript

Education

BS/BA Degree or equivalent

Tools

REST APIs

Job description

Attentive is hiring a Support Engineer to work alongside Customer Success and Engineering to ensure customers’ technical needs are met as our product offerings grow. You will communicate with customers using Zendesk and JIRA, diagnose issues, and translate feedback into actionable engineering tasks.

The role emphasizes problem-solving, cross-functional teamwork, and a strong customer orientation. A BS/BA degree and familiarity with HTML/CSS/SQL are important assets for success.