Senior Support Specialist, AI Marketing Platform

Attentive; United States; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health & wellness

Equity

Benefits

Job summary

Attentive is hiring a Sr. Customer Support Specialist to triage and resolve complex issues on our AI marketing platform. You will be the face of the product experience, interfacing daily with customers, handling escalations, and collaborating with marketing, sales, product, and design to bridge product and customers.

You’ll train others, own updates and operational needs, and help translate feedback into product requirements while delivering fast, accurate resolutions via email and live chat.

Qualifications

• 4-year Bachelor’s Degree and 9 months–1 year of customer support experience.
• Proven troubleshooting and complex problem-solving skills.
• Interest in startups and software, comfort with ambiguity.

Responsibilities

• Respond to customer needs via email and live chat from inception to resolution.
• Troubleshoot complex platform issues and provide best-practice guidance.
• Escalate and coordinate with cross-functional teams for urgent needs.
• Lead trainings, product updates, and other program needs with leadership.
• Translate customer feedback into specific product requirements.

Skills

Troubleshooting

Fast-paced work

Ambiguity navigation

Detail oriented

Organized

Learning internal tools

Education

Bachelor’s degree (4-year)

Tools

Internal tools

Job description

Attentive is hiring a Sr. Customer Support Specialist to triage and resolve complex issues on our AI marketing platform. You will be the face of the product experience, interfacing daily with customers, handling escalations, and collaborating with marketing, sales, product, and design to bridge product and customers.

You’ll train others, own updates and operational needs, and help translate feedback into product requirements while delivering fast, accurate resolutions via email and live chat.