Sr. Solutions Engineer

Implify Inc; Baltimore (MD); On-site; USD 100,000 - 120,000; Full time

Job summary

Implify Inc is looking for a seasoned consultant to enhance the Enterprise User Administration system. The role demands a deep understanding of system architecture, particularly with CA products, as well as the ability to troubleshoot various system configurations effectively.

Applicants must possess a bachelor’s degree in a related field along with extensive experience in UNIX and Windows administration, alongside proficiency in database management tools. The consultant will drive architecture delivery and customer engagement, ensuring optimal system performance and security compliance.

Qualifications

• Bachelor’s degree and 7 years experience in relevant roles or 9 years experience without a degree.
• Demonstrated experience in UNIX, Windows, Oracle, SQL, LDAP.
• Experience in system administration, design, and implementation.

Responsibilities

• Provide clear and actionable solutions for customer issues.
• Maintain asset information for all hardware and software.
• Document configurations to adhere to standards.

Skills

Experience with CA Identity Minder

Troubleshooting skills

Database guidance

Technical communication

UNIX and Windows administration

Education

Bachelor’s degree in Science, Physics, Engineering or related field

Tools

BMC Control-SA suite of products

UNIX/Linux

Windows

Oracle

SQL

LDAP

Job description

This consultant is expected to provide a high level of value add with regard to the Enterprise User Administration system in the following areas: Primary duties may include, but are not limited to:

Ability to understand, provide logical and analytical evaluation, configure and maintain the Enterprise User Administration CA Product based on its current use in the environment; Ability to understand and evaluate the current infrastructure, hardware and network configurations supporting the Enterprise User Administration CA Product; Ability to understand, evaluate, and provide recommended guidance and recommendations regarding system performance, as a result of system logs, indexing, cache settings, etc; Develop domain-specific strategies, blueprints and roadmaps based on the business goals and objectives; Ability to provide written and verbal communications regarding recommendations, issues, defects, and remediation; Ability to speak to the customer when needed, to provide information, and status; Written communication skills in order to provide documentation necessary for sustaining and maintaining the accuracy of the application repository; Understanding of the Software Development Life Cycle and accurate use and terminology; Understanding of change management principles and practices, including requirement gathering, testing, development, unit testing and user acceptance testing; Ability to understand and evaluate application health and reporting statistics. Tools for use vary; Maintaining asset information for all hardware and software components installed; Monitoring and managing hardware and software capabilities; Ensuring that the construction of architecture components (e.g., data architecture, application architecture, technical architecture) in EUA projects aligns with architecture blueprints and reference architectures; Supporting and championing efforts with cross-functional knowledge (e.g., strategy, change management, business process management); Coordinating all domain-level conceptual architecture components (e.g., data architecture, application architecture, technical architecture); Working with solution architects to direct EUA projects to understand enterprise-level architecture strategy, technology stack and identifying future direction, gaps and roadmaps.

This consultant requires

• Design and define system architecture for CA Identity Minder, experience with LDAP, CA IDM experience, CA Governance Minder experience, familiar with all CA connectors (RACF, LDAP, AD, Oracle,...)
• Refined trouble shooting skills
• Determine systems specifications, input/output processes, and working parameters for hardware/software compatibility and maintenance of system security
• Coordinate design of subsystems and integration of total system
• Identify, analyze, and resolve program support deficiencies, develop and recommend corrective actions
• Provide technical guidance for database administrators and software developers
• Serve as organization spokesperson on advanced project and program
• Act as advisor to management and customers on advanced technical research studies for the application
• Requires a Bachelor’s degree in Science, Physics, Engineering or related field plus 7 years of experience in the position offered or as a System Administrator/Analyst, Security Analyst, Consultant or Engineer. 9 years’ experience with no degree may also be accepted
• Must have demonstrated experience with UNIX, Windows, Oracle, SQL, LDAP; experience designing, implementing and administering BMC Control-SA suite of products knowledge of the CA IDM product sweet; experience with System Monitoring tools; experience with operating system security on different flavors of UNIX; experience with system administration on Windows and Unix platforms

Deliverables for the Solutions Engineer Sr. position includes:

• Provide clear and actionable solutions for issues presented by the customer
• Maintain active relationships with customers to determine business requirements
• Maintain architecture/network drawings
• Maintain asset information for all hardware and software components installed
• Monitor and manage hardware and software capacities for the project
• Document hardware and software configurations and ensure adherence to configuration management standards and processes
• Consultant must pass a CMS Security Clearance (Public Trust) in order to start work and have internet capability

Additional Information

All your information will be kept confidential according to EEO guidelines.